Terms and Conditions

Welcome to Japan Private Car Service's private transfer and car rental services. These terms and conditions apply to airport transfers, city-to-city transfers, hourly car rentals, day tours, and other related private transportation services booked through the Japan Private Car Service official website or channels approved by our company. By submitting a booking, completing payment, or using our services, you agree that you have read, understood, and accepted these terms and conditions, as well as the cancellation policy and privacy policy applicable to your order. All services are subject to the final confirmed order details, vehicle availability, and actual operational conditions. Please carefully confirm the service date, pickup time, pickup and drop-off locations, number of passengers, number of luggage items, vehicle type, and other important information before completing your booking.

Service Scope and Applicable Terms

1.1 Japan Private Car Service provides private passenger vehicle transportation and related services within Japan, including but not limited to airport transfers, hotel transfers, train station and Shinkansen station transfers, cruise terminal transfers, inter-city point-to-point transfers, hourly car rentals, day tours, sightseeing car rentals, and other private transportation services confirmed by our company.

1.2 These terms and conditions apply to services booked by customers through the Japan Private Car Service official website and other direct channels approved by the company.

1.3 The specific service content shall be based on the customer's final confirmed order, quotation, booking confirmation information, and any special agreements confirmed in writing by both parties, including but not limited to service date, pickup time, pickup and drop-off locations, destination, vehicle type, number of passengers, number of luggage items, service duration, driving range, and other special requirements.

1.4 By submitting a booking, completing payment, or actually using our company's services, the customer agrees that they have read, understood, and accepted these service terms and conditions, as well as the applicable 'Cancellation Policy' and 'Privacy Policy' for that order.

1.5 If a customer purchases our services through a travel agency, third-party booking platform, or other partner, the order may also be subject to the rules of the relevant third-party platform or partner. In the case of a special written agreement, the special agreement applicable to the order shall prevail.

1.6 Our company provides private transportation and related services. Unless explicitly stated in the order to include professional guides, translators, tickets, meals, accommodation, or other services, the aforementioned services are not included in the vehicle transportation service.

1.7 The routes, travel times, distances, order of attractions, and other itinerary information displayed on the website are mainly for helping customers understand the service. Actual routes and travel times may be reasonably adjusted based on road conditions, traffic control, weather, vehicle passage conditions, safety requirements, and on-site circumstances.

1.8 All services must comply with Japan's current laws and regulations, traffic regulations, road transport regulations, vehicle safety requirements, and driver working and rest time regulations. Any request made by the customer must not require the driver or the company to violate applicable laws, safety regulations, or legal operational requirements.

1.9 If the service content, route, pickup location, number of passengers, luggage situation, or other requirements requested by the customer cannot be legally, safely, or reasonably executed, the company has the right to request the customer to make adjustments; if adjustments cannot be made to a legally, safely, or executable state, the company has the right to refuse the relevant request.

1.10 Any limitation of liability, exemption or fee provisions in these service terms shall be implemented only to the extent permitted by applicable law. These terms do not exclude or limit consumer rights that cannot be excluded or limited under Japanese mandatory law, or the company's legal obligations that cannot be waived under the law.

Booking, Confirmation and Payment

2.1 Customers can submit service reservations through the official Japan Private Car Service website or other channels approved by the company. Customers should carefully check the service date, pickup time, pickup and drop-off locations, destination, vehicle type, number of passengers, number of children, number of luggage items, flight information, and other important details before submitting an order.

2.2 Submitting an order or completing an online payment by the customer does not automatically mean that the company has finally confirmed the vehicle and driver. All orders must be finally confirmed by the company based on vehicle availability, driver arrangements, service area, passenger and luggage conditions, road conditions, laws and regulations, and actual operational conditions.

2.3 Once an order has been confirmed by our company's system, email, WhatsApp, or other written methods, it is considered confirmed. Customers should promptly check the order confirmation information. If any errors are found in the date, time, location, vehicle type, number of passengers, luggage, or other details, they should immediately contact our company.

2.4 If the customer has already completed the payment, but due to vehicle unavailability, driver unavailability, service area restrictions, road or operational conditions, system anomalies, or other reasonable reasons, the company may cancel the order that has not been finally confirmed, and refund the paid amount that meets the refund conditions back to the original payment method.

2.5 If it is not possible to provide the vehicle type originally requested by the customer, the company may offer the customer vehicles of the same or higher class, other available vehicle types, alternative pickup times, or other reasonable alternatives. If the change involves a price adjustment, the customer should be informed and obtain confirmation before the change is implemented.

2.6 Customers should complete payment according to the amount, currency, and payment method displayed on the order confirmation page. The available payment methods are subject to the actual display on the website or the order payment page.

2.7 When paying with a credit card, bank card, or third-party payment service, the relevant payment transaction may be subject to the rules, verification procedures, and risk control measures of the bank, credit card issuer, and payment service provider.

2.8 If payment fails due to reasons such as the customer's bank card being declined, insufficient balance, failed identity verification, failed 3D Secure verification, payment institution risk control, bank restrictions, or other causes not related to our company, our company has no obligation to reserve a vehicle or driver for the customer before the payment is successfully completed.

2.9 The prices displayed on the website are based on the date, time, route, vehicle type, service duration, service area, and order conditions selected by the customer. After the order is confirmed, if the customer requests additional service time, additional stopover locations, changes to the destination, vehicle type replacement, additional vehicles, route changes, or other services beyond the original order scope, the company reserves the right to requote based on the actual additional services and charge the corresponding fees.

2.10 Except as explicitly stated on the order, quotation, or payment page, admission tickets to attractions, meals, accommodation, guides, translators, personal expenses, and other third-party service fees are not included in the vehicle transportation service price. Whether toll road fees, parking fees, airport-related fees, ferry fees, special road fees, and other similar charges are included, shall be determined based on the specific details listed in the relevant order or quotation.

2.11 If the customer provides incorrect or incomplete information such as address, date, time, flight number, number of passengers, number of luggage items, or other important details during the booking, resulting in errors in the order price calculation, inability to execute the vehicle service, or additional costs, the company has the right to recalculate the fees based on the correct service content. The customer shall pay the corresponding difference or additional costs reasonably incurred due to the provision of incorrect or incomplete information.

2.12 If the website displays obviously incorrect price, route, distance, time, or vehicle type information due to program failure, system error, database error, map or location interface anomaly, exchange rate error, manual input error, or other technical reasons, the company has the right to manually verify and correct the error after it is discovered.

2.13 For obviously unreasonable prices that can reasonably be determined to be system or entry errors, the company is not bound by such obviously erroneous prices. If the service has not yet been actually performed, the company may cancel the relevant order and refund the customer the corresponding amount already paid, or provide the customer with the correct price, allowing the customer to decide whether to continue with the booking. This clause is only enforceable within the scope permitted by applicable law.

2.14 The customer is responsible for confirming the service content and total amount displayed on the payment page before the final payment. Completion of the payment by the customer indicates their confirmation of the basic order information displayed on the payment page at that time, but this does not affect the provisions of this clause regarding the final confirmation of the vehicle, obvious system errors, and mandatory legal provisions.

2.15 The customer's bank or credit card issuer may perform currency conversion according to their own rules and may charge foreign transaction fees, exchange rate conversion fees, or other banking fees. Such fees charged independently by the customer's bank or issuer are not part of the service fees charged by our company.

2.16 Refunds that meet the refund conditions will generally be returned to the customer's original payment method. The actual time for the refund to be credited may be affected by the processing cycles of banks, credit card companies, and payment service providers. After our company completes the refund operation, the specific credit time is subject to the actual processing by the relevant financial institution.

2.17 If the actual amount credited to the customer's account upon refund differs from the converted amount at the time of payment due to exchange rate fluctuations, the currency conversion method of the issuing bank, payment institution rules, or bank transaction fees, the company shall only be liable within the limits prescribed by applicable laws, provided that such difference is not caused by additional charges imposed by the company.

2.18 If the Company reasonably suspects that an order involves credit card fraud, false identity, fraudulent transactions, malicious exploitation of system vulnerabilities, abnormal payment behavior, or other illegal activities, the Company has the right, within the limits allowed by law, to suspend order confirmation, request the customer to provide reasonable identity or payment verification information, or cancel the relevant order.

2.19 If customers have any questions or objections regarding the charges for an order, they should contact our company promptly for verification. Our company may submit order records, payment records, and customer information to banks, credit card companies, payment service providers, or relevant institutions, within the limits allowed by applicable laws, when handling payment disputes, chargebacks, fraud investigations, complaints, or legal disputes.

Customer Information, Contact Details and Order Information

3.1 When customers submit a booking, they should provide true, accurate, complete, and valid order information, including but not limited to passenger names, contact phone numbers, WhatsApp or other instant messaging contact information, email addresses, service dates, pickup times, pickup and drop-off locations, destinations, number of passengers, number of children, number and dimensions of luggage, flight numbers, and other information required to complete the service.

3.2 Customers are responsible for verifying all booking information before placing an order and making payment. After the order is confirmed, if customers discover any errors, omissions, or changes in the information, they should notify the company as soon as possible.

3.3 The customer should provide a valid contact phone number and contact information that can be used normally on the service day, and ensure that the customer themselves or accompanying passengers can receive promptly phone calls, SMS, WhatsApp messages, emails, or other service notifications sent by our company, dispatchers, or drivers.

3.4 If the customer's contact phone number, WhatsApp, email or other contact information used at the time of booking changes, the customer should notify the company promptly. If the customer fails to update their contact information in a timely manner, resulting in the company or driver being unable to contact the customer, the consequences shall be handled in accordance with the provisions regarding waiting time and no-shows in this clause and the 'Cancellation Policy'.

3.5 If the customer's phone is turned off, has no network, cannot use international roaming, has an incorrect phone number, incorrect country or region code, cannot use WhatsApp, rejects the call, does not check messages, emails are sent to spam, communication software notifications are disabled, or other reasons not related to our company prevent timely contact, the free waiting time that has already started will not be stopped.

3.6 If the company or driver has attempted to contact the customer within a reasonable range using the valid contact information reserved by the customer, but still could not get in touch with the customer within the specified free waiting time, and the customer did not appear at the agreed pickup location, the company may determine this order as a No-show according to the 'Cancellation Policy'.

3.7 Customers must provide accurate and complete pickup locations and destinations. For hotels, vacation rentals, apartments, private residences, stations, airports, ports, cruise terminals, tourist attractions, and other locations that may have similar or identical names, customers should provide as much information as possible, including full names, addresses, or other details that can accurately identify the location.

3.8 If the customer only provides the name of a hotel, building, attraction, or other names that may correspond to multiple locations, the customer is responsible for confirming whether the address displayed in the order or confirmed by our company is correct.

3.9 If the customer provides an incorrect, incomplete, or ambiguous address, resulting in the driver going to the wrong location, being unable to find the customer, incurring additional driving distance, parking fees, toll road fees, waiting time, or other reasonable expenses, the company has the right to require the customer to bear the corresponding additional costs based on the actual situation.

3.10 If the customer's actual pickup location differs from the confirmed location on the order, the customer should notify the company as soon as possible. Any temporary changes to the pickup location on the service day must be confirmed by the company or the driver, and whether it can be accepted will depend on the vehicle's location, road conditions, the driver's working hours, subsequent orders, and actual operational circumstances.

3.11 If the customer temporarily changes the pickup location, and the new location is significantly farther from the original pickup location, inaccessible to the vehicle legally, unreachable by the driver in a timely manner, or will clearly affect subsequent operations, the company has the right to refuse this temporary change and continue to use the original confirmed pickup location as the agreed pickup location.

3.12 Airport pickup customers must provide correct and complete flight numbers, and should verify the airline, arrival airport, arrival date, and estimated time of arrival.

3.13 If the customer provides an incorrect flight number, incorrect airport, or incorrect arrival date, or fails to notify the company promptly after changing the flight, resulting in the driver heading to the airport based on the original order, inability to track the correct flight, inability to complete the pickup, or the need to reschedule the vehicle, the relevant situations shall be handled in accordance with the rules for order modifications, customer delays, or no-shows.

3.14 Customers should truthfully declare the actual number of passengers, including adults, children, and infants, at the time of booking. The actual number of passengers must not exceed the legally permitted passenger capacity of the vehicle.

3.15 Customers should truthfully declare the number of luggage items at the time of booking, and inform in advance if there are large or special luggage. Large or special luggage includes but is not limited to oversized suitcases, ski boards and ski bags, golf equipment, surfboards, bicycles, strollers, wheelchairs, large musical instruments, and other items that may obviously occupy vehicle space.

3.16 The luggage capacity of vehicles displayed on the website is reference information under normal conditions. Actual loading capacity may be affected by luggage size, shape, number of passengers, child safety seats, and other items.

3.17 If the actual number of passengers, quantity, or size of luggage clearly exceeds the information declared at the time of booking, resulting in the original vehicle being unable to legally and safely complete the transportation, the company or driver has the right to refuse transportation requests that involve overloading, overstaffing, or pose safety risks.

3.18 If passengers or luggage exceed the original order's capacity, the company may assist in arranging a larger vehicle, adding additional vehicles, or providing other reasonable solutions based on actual vehicle availability. Any reasonable price difference or additional costs incurred as a result shall be borne by the customer.

3.19 If there are no other suitable vehicles available on site, and the original vehicle is unable to legally and safely complete the service due to the customer's failure to accurately declare passenger or luggage information, this situation shall not be considered as the company failing to provide service.

3.20 If customers have needs such as child safety seats, wheelchair assistance, large luggage, special equipment, or other requirements that may affect vehicle type arrangements, they should inform us in advance during the booking process. All special requests are subject to the final confirmation by our company.

3.21 Customers must not intentionally conceal any important information that may affect the legal passenger carrying, loading, safe operation, or service performance of the vehicle.

3.22 If the customer books on behalf of family members, traveling companions, a team, or other individuals, the customer is responsible for ensuring that all passengers associated with the order are aware of important service rules related to their ride, including pickup time, pickup location, waiting time, safety requirements, and other necessary matters.

3.23 When a customer representative provides the company with their name, contact information, flight details, or other information necessary to complete the transportation on behalf of other passengers, they should ensure they have the right to provide such information. The collection, use, sharing, and protection of personal information are governed by the Privacy Policy on this website.

3.24 The company may send order confirmations, driver information, pickup instructions, service changes, emergency notifications, and other important information related to the order via telephone, email, WhatsApp, or other reasonable contact methods provided by the customer, as required by the order.

3.25 Customers should reasonably inspect the order confirmation and service notice sent by our company before the service begins. Any impact caused by customers not checking important order information that has been normally sent to their designated contact information will be handled in accordance with applicable laws and these service terms, unless such impact is caused by our company's intentional act or gross negligence.

3.26 If the information provided by the customer significantly differs from the actual on-site situation, the company reserves the right to make necessary and reasonable adjustments to the vehicle, fees, route, pick-up method, or other service arrangements based on the actual situation.

3.27 Any additional costs, delays, or inability to perform services directly caused by the customer providing false, incorrect, incomplete, or untimely updated information shall be borne by the customer within the limits permitted by applicable law.

3.28 Nothing in this section shall exclude or limit consumer rights or the company's legal obligations that cannot be excluded or limited by Japanese law through contract.

Vehicle, Passenger, and Luggage Regulations

4.1 Our company will arrange vehicles based on the vehicle category, number of passengers, amount of luggage, and actual operational conditions confirmed in the customer's order. All vehicles must comply with applicable Japanese laws and regulations and legal operational requirements.

4.2 The vehicle brands, models, appearance, colors, interiors, seat layouts, and images displayed on the website are primarily for illustrative purposes to indicate the corresponding vehicle categories and service levels. Except for specific brands, particular models, body colors, production years, interiors, or special configurations explicitly guaranteed in the order or confirmed in writing by both parties, the images on the website do not constitute an absolute guarantee for a specific vehicle.

4.3 Subject to not reducing the main functions and reasonable service level of the service purchased by the customer, the company may arrange vehicles of the same level, reasonably similar level, or higher level to perform the service based on actual operational conditions.

4.4 If the originally planned vehicle is unable to provide service due to vehicle malfunction, accident, maintenance, temporary dispatch, driver arrangement, road restrictions, safety reasons, or other reasonable operational reasons, the company reserves the right to arrange another vehicle with legal operating qualifications and reasonable equivalent passenger capacity as a replacement.

4.5 If the substitute vehicle is legally and safely capable of accommodating the passengers confirmed in the order and the reasonably declared luggage, and is capable of completing the main transportation service purchased by the customer, differences in vehicle brand, model, color, year, appearance, interior, or other non-core aspects shall, in principle, not constitute a valid reason for the customer to request cancellation of the order, a full refund, or additional compensation, unless otherwise provided by applicable law.

4.6 If our company provides customers with a higher grade, larger size, or more expensive vehicle free of charge due to operational arrangements, this upgrade will not incur any additional charges, nor does it imply that customers will automatically be entitled to the same upgrade for future orders.

4.7 Customers should select the appropriate vehicle based on the actual number of passengers declared at the time of booking. All passengers, including children and infants, should be counted as actual passengers and must not exceed the legally permitted passenger capacity of the vehicle.

4.8 Our company and drivers will not accept any overloading that violates Japanese laws or vehicle safety requirements. If the actual number of passengers on site exceeds the vehicle's legal passenger capacity, the driver has the right to refuse boarding to passengers exceeding the legal passenger limit.

4.9 If the customer fails to accurately declare the number of passengers, resulting in the original vehicle being unable to legally and safely complete the transportation, the company may assist in arranging a larger vehicle or adding additional vehicles based on vehicle availability. Any reasonable price difference and additional costs incurred as a result shall be borne by the customer.

4.10 If there are no other suitable vehicles available on site, and the original vehicle cannot legally perform the service due to the actual number of passengers exceeding the number declared at the time of booking, the company and driver have the right to refuse illegal or unsafe transportation requests. Any failure to perform the service as requested by the customer at the time, as a result of this, shall not be considered as the company refusing to perform the service without just cause, within the limits permitted by applicable law.

4.11 Customers should truthfully declare the number of luggage items at the time of booking, and select a vehicle with sufficient cargo space based on the actual luggage situation.

4.12 The luggage capacity displayed on the website is a reference value under normal conditions and is not an absolute guarantee that all luggage of any size, shape, or combination can be fully loaded. The actual number of items that can be loaded will be affected by luggage size, shape, number of passengers, child safety seats, wheelchairs, strollers, and other personal items occupying space.

4.13 When customers are carrying large or special luggage, they should inform us in advance during the booking process. Large or special luggage includes but is not limited to oversized suitcases, skis, ski bags, golf equipment, surfboards, bicycles, strollers, wheelchairs, large musical instruments, large photography equipment, and other items clearly exceeding the size of regular travel luggage.

4.14 If the customer fails to declare large or special luggage in advance, resulting in the vehicle being unable to load all items, the company cannot guarantee that alternative vehicles, additional vehicles, or other transportation solutions will be immediately available on site.

4.15 If the actual number, size, or type of the customer's luggage clearly exceeds the information provided at the time of booking, and if it makes the originally booked vehicle unable to safely load the luggage, the company or driver has the right to refuse loading luggage that may affect driving safety, obstruct the driver's vision, hinder the normal use of vehicle doors, affect the use of seat belts, or violate laws and regulations.

4.16 If the customer's actual luggage exceeds the original order declaration range, requiring a larger vehicle, additional vehicles, arranging other transportation methods, or generating additional driving distance, waiting time, toll road fees, parking fees, etc., the company has the right to charge the customer for the reasonable additional costs incurred.

4.17 If the customer fails to truthfully declare the luggage situation, and no alternative vehicle can be arranged on-site, the customer may decide on their own to reduce some luggage or arrange for the transportation of the relevant luggage separately. If the original vehicle is legally and safely capable of transporting the passengers and luggage originally declared in the order, the company will not be responsible for any additional costs incurred due to the customer's excess luggage not being able to be transported with the vehicle.

4.18 All luggage must be safely placed in the vehicle's designated luggage space or other legally permitted locations that do not affect driving safety. Customers may not request drivers to stack luggage in a manner that violates traffic safety regulations.

4.19 Customers must not place luggage in positions that may obstruct the driver's operation, block the rearview vision, affect the opening of the vehicle doors, the use of safety equipment, or emergency evacuation.

4.20 Customers may not bring items prohibited by Japanese law from being possessed or transported, or hazardous items that may endanger the driver, passengers, vehicle, public, or environmental safety, including but not limited to illegal weapons, explosives, flammable materials, hazardous chemicals, illegal drugs, and other items legally prohibited from transportation.

4.21 If the driver has a reasonable belief that an item is illegal, hazardous, or may seriously endanger transportation safety, they have the right to refuse to load the item and may request the customer to properly handle it before continuing the service, depending on the actual situation.

4.22 Customers should properly and safely keep cash, passports, bank cards, jewelry, mobile phones, computers, cameras, important documents, medicines, and other valuable or important items. These items should, in principle, be carried by the customer themselves and should not be entrusted to the driver for separate custody.

4.23 Customers are responsible for checking that all their personal items and luggage have been taken with them when boarding, alighting, and at the end of the service. For lost items, the company will assist in searching within a reasonable scope, but cannot guarantee that any lost item will definitely be recovered.

4.24 If a customer's lost item is found and the customer requests the driver to deliver it personally, send it by mail, courier, or use other methods to return it, the customer shall bear the actual reasonable transportation costs, parking fees, courier fees, mailing fees, and necessary service costs incurred as a result.

4.25 Perishable, hazardous, illegal, or items unsuitable for long-term storage, as well as items that should be handled by the police or other authorities in accordance with applicable Japanese law, may be disposed of by the company at its discretion based on the actual situation.

4.26 If customers are bringing wheelchairs or other assistive devices, they should specify in advance during booking whether the device is foldable, its size, and any other information that may affect vehicle arrangements. The company will confirm based on vehicle conditions whether it is possible to safely load the device.

4.27 For passengers requiring special accessibility vehicles, lifting equipment, or professional care assistance, customers should explicitly state their needs before booking. The company will only consider such special requests as accepted after clearly confirming that the relevant equipment or service can be provided.

4.28 The driver's main responsibilities are to drive safely and complete the agreed transportation service. Unless it affects the driver's personal safety, vehicle safety, or normal operations, the driver may provide reasonable assistance for regular luggage, but does not provide professional moving, care, or other services requiring special skills, unless otherwise explicitly agreed by both parties.

4.29 Customers should ensure that luggage is securely packed and suitable for vehicle transportation. The company shall not be liable for damage caused by improper packaging of luggage, damage, aging, faulty locks, or improper packing of fragile items inside the luggage, unless such damage is caused intentionally or due to negligence by the company, within the limits allowed by applicable law.

4.30 The company and drivers shall not violate the vehicle's rated passenger capacity, load limits, traffic safety regulations, or other mandatory legal requirements due to customer requests.

4.31 If the customer's request to transport passengers, luggage, or items poses an obvious safety risk, the company has the right to request adjustments to the transportation plan; if the safety risk cannot be reasonably eliminated, the company has the right to refuse the related transportation request.

4.32 The vehicle replacement, passenger numbers, luggage capacity, and liability limitations specified in this section shall be implemented only within the scope permitted by Japanese applicable law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited under the law.

Pickup Location, Pickup Time, and Service Execution

5.1 Customers should wait at the vehicle pickup location confirmed in the order on the confirmed date and pickup time. The confirmed pickup time in the order is an important basis for our company to arrange vehicles and drivers to provide the service.

5.2 Customers should ensure that the pickup location provided in the order is accurate, complete, and accessible by the vehicle in a legal and safe manner. For large venues such as hotels, airports, train stations, Shinkansen stations, cruise terminals, ports, tourist attractions, and commercial facilities, the actual meeting location may be arranged according to the parking, passenger boarding and alighting, and traffic management regulations of the venue.

5.3 If the pickup location has multiple entrances, terminals, exits, parking areas, hotel buildings, or other situations that may cause confusion, the customer should proceed to the designated location according to the meeting information sent by the company or the driver.

5.4 Some airports, train stations, ports, hotels, tourist attractions, commercial facilities, and public roads prohibit vehicles from staying for long periods or prohibit boarding and alighting outside designated areas. In such cases, drivers may wait or meet with customers at nearby legal and safe locations as instructed by on-site traffic management regulations, police, or facility staff.

5.5 If the vehicle cannot reach the designated location due to road closure, traffic control, event restrictions, construction, parking restrictions, vehicle height or size restrictions, private road restrictions, snow, adverse weather, or other objective reasons, the company or driver may designate an alternative pickup or drop-off location that is legally and safely accessible by the vehicle within a reasonable range.

5.6 Customers should reasonably pay attention to the meeting location, vehicle location, and service-related notifications sent by the company or driver via phone, SMS, WhatsApp, email, or other means of communication on the day of the service.

5.7 The driver will generally provide service according to the order confirmation time. However, the actual arrival time may be affected by real-time traffic, road accidents, traffic control, severe weather, temporary road closures, previous road conditions, and other uncontrollable objective factors.

5.8 If the vehicle is expected to be unable to arrive at the originally scheduled time, the company or driver will contact the customer as soon as possible under reasonable circumstances and explain the situation.

5.9 The company will take reasonable measures to arrange for the vehicle to arrive on time, but except as otherwise provided by applicable law, it will not be liable for delays caused by traffic congestion, road closures, traffic accidents, weather, natural disasters, government controls, or other external factors that are beyond the company's reasonable control, beyond the scope of legal provisions.

5.10 Customers may not request drivers to make up time or rush the itinerary by speeding, illegal parking, violating traffic signals, entering restricted areas, violating vehicle restrictions, or taking other actions that violate Japanese laws and safety requirements.

5.11 If a customer requests to change the pickup time before the service starts, they should contact our company as soon as possible. Whether the change can be made depends on vehicle and driver availability, driver's legal working and rest hours, preceding and following orders, and actual operational conditions.

5.12 If the customer requests a change to the pickup time, it does not automatically take effect. The new pickup time will only be considered officially effective after our company confirms it through the website, email, WhatsApp, or other written means.

5.13 Time changes not confirmed by our company will not alter the originally confirmed pickup time and related service arrangements of the order.

5.14 After the service has started, if the customer temporarily requests to change the destination, add a stop, change the route, extend the service time, or add other service content, the driver or our company must first confirm.

5.15 Whether temporary changes after the service starts can be accepted will be determined based on vehicle and driver availability, driver working and rest times, subsequent orders, road conditions, service area, and other actual operational conditions.

5.16 If customers temporarily increase or change the service content, resulting in an increase in service time, driving distance, toll road fees, parking fees, or other actual costs, the company has the right to charge the corresponding reasonable additional fees according to the applicable pricing standards.

5.17 If additional routes, locations, or service items requested by the customer cannot be reasonably completed within the original order service time, the driver or the company may request the customer to choose to reduce part of the itinerary, extend the service time and pay the corresponding fees, or maintain the original order content.

5.18 For transportation nodes such as airports, train stations, ports, and cruise terminals where actual arrival times may vary, the company may reasonably schedule services based on information provided by the customer and actual operational conditions. Specific regulations regarding flight tracking and changes for airport pick-up services are subject to the relevant sections of these service terms and the order confirmation content.

5.19 The specific handling procedures for customers who are late, cannot be contacted, do not appear at the agreed location, or exceed the free waiting time, including waiting time calculation, no-shows, fees, and refund rules, will be uniformly governed by the 'Cancellation Policy' published separately on this website and applicable to this order.

5.20 The end location of the service is generally based on the destination confirmed in the order. If customers request to change the final destination, they must obtain confirmation from our company or the driver; if this results in increased distance, time, or costs, our company has the right to charge corresponding additional fees.

5.21 Customers should reasonably reserve sufficient time to travel to airports, train stations, ports, performances, meetings, restaurant reservations, and other locations with fixed schedules. If the departure time chosen by the customer is insufficient to accommodate normal and foreseeable traffic conditions, any resulting missed flights, trains, ships, missed appointments, or other subsequent losses shall be handled in accordance with applicable laws and the liability provisions of these service terms.

5.22 For airport transfer services, the company may provide reasonable departure time recommendations based on the flight information provided by the customer. However, these recommendations are for the customer's reference only. The final pickup time is determined and confirmed by the customer, who should ensure sufficient time is reserved for check-in, security screening, departure procedures, and other airport formalities.

5.23 If the customer insists on selecting a departure time significantly earlier than the company's recommended time, the company may remind them again of the relevant risks. If the customer confirms the time after understanding the risks, any risk of missing a flight caused by the chosen time will be borne by the customer within the limits allowed by applicable law.

5.24 The company and driver have the right to choose a reasonable route of travel based on traffic conditions, vehicle passage restrictions, safety requirements, and actual circumstances. Customers may not automatically assume that the service has not been fulfilled simply because the driver has not traveled along a specific road preferred by the customer.

5.25 The estimated travel time, estimated arrival time, and route displayed by the navigation software are for reference only and cannot be used as a guarantee of the actual arrival time by our company.

5.26 Our company always prioritizes legal operations, passenger safety, driver safety, and road traffic safety during service execution. No customer request may require the driver to violate Japanese laws, traffic regulations, vehicle safety regulations, or driver work and rest time requirements.

5.27 Any limitation or exemption of liability provided in this chapter shall be implemented only to the extent permitted under Japanese law, and shall not exclude or limit consumer rights or the company's legal obligations that cannot be excluded or limited under applicable law.

Airport transfers, flight changes, and flight delays

6.1 Customers picking up at the airport should provide the correct and complete flight number when making a reservation, and confirm information such as the airline, arrival airport, arrival date, and estimated time of arrival.

6.2 The company may track flight status within a reasonable scope based on the flight number provided by the customer, through airlines, airports, or other public flight information sources, to assist in arranging pickup services.

6.3 Flight tracking is an auxiliary service. Due to airline, airport system, third-party data platform, network transmission, or other external factors, flight information may be delayed, incorrect, temporarily unavailable, or not fully consistent with the actual on-site situation. The company does not guarantee that any third-party flight information is absolutely real-time, complete, or accurate.

6.4 If the customer provides the correct flight number, and the flight is only delayed within the normal range, the company will make reasonable efforts to adjust the driver and vehicle arrival time based on actual operational conditions.

6.5 The specific free waiting time for airport pickup orders, the method of calculating waiting time, the handling after exceeding the waiting time, the No-show policy, and related fee rules shall be governed by the separately published 'Cancellation Policy' on this website.

6.6 For orders eligible for free waiting at the airport, customers should still complete immigration, baggage claim, customs, and other airport procedures as soon as possible after the flight arrives, and check the information sent by our company or the driver promptly once communication devices become available.

6.7 If the customer anticipates that immigration inspection, baggage claim, customs check, lost luggage handling, or other airport procedures will take a long time after the flight arrives, they should contact our company or the driver as soon as possible to inform them of the situation.

6.8 Customers maintaining effective contact with the company or driver does not necessarily mean the driver must wait indefinitely. Whether the waiting time can be extended will depend on the driver's working hours, subsequent orders, airport parking restrictions, vehicle arrangements, and other actual operational conditions.

6.9 If the flight experiences prolonged delays, overnight delays, cancellations, diversions, alternate landings, temporary flight changes, changes in arrival dates, or other significant changes, the company cannot guarantee that the original vehicle and driver will be able to continue providing service as originally planned.

6.10 If significant changes to the flight make the original vehicle or driver unable to continue, the company may attempt to arrange a new vehicle, adjust the pickup time, or provide other reasonable solutions based on the availability of vehicles and drivers at that time.

6.11 If vehicle reassignment, inter-regional dispatching, extended driver waiting time, additional parking fees, highway tolls, deadhead mileage, or other actual costs occur due to significant flight changes, the company may charge the corresponding reasonable additional fees after explaining to the customer.

6.12 If the customer proactively changes the flight, airline, arrival airport, arrival date, or flight number, they should notify the company as soon as possible and obtain the company's reconfirmation.

6.13 If the customer changes their flight without promptly notifying the company, resulting in the driver heading to the airport based on the original flight, vehicle idling, incurring parking or waiting costs, failing to pick up the customer, or being unable to continue with the new flight transfer, the relevant situations will be handled according to the rules for order modifications, waiting time, and non-attendance.

6.14 If the customer provides an incorrect flight number, incorrect airport, incorrect date, or unidentifiable flight information, the company shall not be liable for any resulting consequences that arise from the inability to accurately track the flight, provided such consequences are not caused by the company's intentional act or gross negligence.

6.15 If the customer does not provide a flight number, or explicitly requests pickup at a fixed time, the order may be arranged according to the fixed pickup time. Specific waiting and no-show rules shall be based on the order confirmation content and the 'Cancellation Policy'.

6.16 When a flight arrives early, the company will make reasonable efforts to coordinate the vehicle in advance, but cannot guarantee that the driver will be able to arrive at the airport immediately before the originally scheduled arrival time.

6.17 If the driver has not arrived and the flight arrives early, the customer should reasonably wait at the designated location as arranged by the company or the driver.

6.18 If a flight is canceled, the customer should notify the company as soon as possible. A flight cancellation does not automatically mean that confirmed orders can be canceled free of charge. The specific cancellation and refund procedures shall be governed by this website's 'Cancellation Policy' and applicable laws.

6.19 If the airline arranges the customer to a new flight, the customer should provide the new flight number and the new estimated arrival time to the company as soon as possible. Whether the original order vehicle and driver can continue to be used depends on the actual availability and needs to be reconfirmed.

6.20 If a flight is diverted to an airport different from the one originally ordered, the company is not obligated to automatically pick up passengers at the new airport. Whether the pickup airport can be changed should be confirmed separately based on the vehicle's location, driver's working hours, operational area, road distance, and actual availability.

6.21 Additional distance, time, toll road fees, parking fees, and other reasonable costs incurred due to the customer's flight changing to another airport may be charged separately according to the actual situation.

6.22 If an airport is closed or restricts vehicle and passenger access due to weather, accidents, security, government control, runway closure, natural disasters, or other causes beyond the reasonable control of the company, the company may adjust, delay, reschedule, or suspend the relevant service when it is not possible to safely and legally perform it, depending on the actual situation.

6.23 For airport transfer services, the customer is responsible for providing the correct flight departure time and selecting a pickup time sufficient to complete the road journey, check-in, baggage check-in, security screening, exit procedures, and boarding procedures.

6.24 The company or driver may provide customers with reasonable suggested departure times based on typical road conditions. However, this suggestion is only for reference and does not constitute an absolute guarantee that the customer will be able to catch their flight.

6.25 If the customer insists on selecting a clearly insufficient pick-up or drop-off time, the company may remind them of the relevant risks. If the customer confirms the time after understanding the risks, any risk of missing a flight caused by the customer's chosen pick-up or drop-off time shall be borne by the customer within the limits permitted by applicable law.

6.26 If delays in airport transfers occur due to road accidents, sudden traffic congestion, road closures, adverse weather, natural disasters, government or police traffic control, or other external causes beyond the reasonable control of the company, the relevant responsibilities shall be handled in accordance with the provisions of these service terms regarding transportation, force majeure, and liability limitations.

6.27 If a flight is canceled, delayed, denied boarding, overbooked, or affected by airline scheduling or other air transportation issues due to the airline's reasons, the customer should directly handle the matter with the airline. The company shall only be liable within the scope of applicable laws for the ground transportation services actually provided by the company.

6.28 Any limitation of liability, exemption or fee provisions in this chapter shall be implemented only within the scope permitted by Japanese law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited by law.

Order Modification, Route Change, and Temporary Additional Services

7.1 After the order is confirmed, if the customer needs to modify the service date, pickup time, pickup location, destination, vehicle type, number of passengers, number of luggage, flight information, service duration, route, stopover locations, or other order details, they should contact our company as soon as possible to submit a modification request.

7.2 Submitting an order modification request by the customer does not automatically make the modification effective. Any modification must be reconfirmed by our company based on vehicle and driver availability, service area, driver working and rest time, preceding and following order arrangements, road conditions, and other actual operational conditions.

7.3 Changes will only take effect officially after they have been confirmed by our company through the website order system, email, WhatsApp, or other recordable written methods. Until the changes are confirmed, the original order content remains valid.

7.4 The company cannot guarantee that all order modification requests will be accepted. Particularly during times close to the service time, peak tourist seasons, holidays, large events, nighttime, remote areas, or when vehicle supply is tight, vehicles and drivers may not be able to be rearranged according to the customer's new requirements.

7.5 If the customer modifies an order and the new service content results in a price change, the company has the right to recalculate the price based on the actual service after the modification.

7.6 If the modified service price is higher than the original order price, the customer shall pay the corresponding difference as required by our company, after which the relevant modifications can be finally confirmed.

7.7 If the modified service content reduces, any price adjustment, refund, or other handling shall be carried out in accordance with the applicable pricing terms for the order and this website's 'Cancellation Policy.'

7.8 After the service has started, if the customer temporarily requests to add a stop, change the destination, alter the route, extend the service time, add attractions, or add other service content, they must first propose it to the driver or our company and obtain confirmation before proceeding.

7.9 The driver may assist the customer in submitting temporary adjustment requests based on actual traffic conditions, time, safety, and operational circumstances, but the driver is not obligated to carry out requests that have not been confirmed, violate laws and regulations, affect safety, exceed the driver's allowed working hours, or significantly impact subsequent orders.

7.10 For point-to-point transfer services, the order price is generally calculated based on the confirmed pickup location, destination, date, time, and corresponding service conditions. Point-to-point transfer does not automatically include additional stops en route, prolonged waiting, sightseeing, or other charter service-like features.

7.11 If a customer temporarily requests to add a stop, take a detour, wait, shop, eat, sightsee, pick up or drop off other passengers, or go to a location outside the original order during the point-to-point transfer, the company or driver may decide whether to accept based on the actual situation and may charge a reasonable additional fee.

7.12 If the customer temporarily adds a location or route that significantly changes the nature of the original order, the company has the right to recalculate the cost of the related service as city-to-city drop-off, hourly charter, daily charter, or other appropriate service type.

7.13 For hourly car rental, day tour, or sightseeing car rental services, customers may request reasonable adjustments to the itinerary within the agreed service time, service area, vehicle operating conditions, and within the limits allowed by law.

7.14 Whether all temporary itinerary adjustments requested by the customer can be completed should be determined based on remaining service time, actual road traffic conditions, attraction opening hours, parking conditions, vehicle passage restrictions, and driver working hours.

7.15 Itineraries, website introductions, map routes, and estimated times are part of the planned arrangements. During actual service, the driver may reasonably adjust the order of attractions or the route of travel based on traffic conditions, weather, road closures, parking situations, safety needs, and on-site circumstances.

7.16 When the customer temporarily adds a sightseeing spot or a stop, if the remaining service time is insufficient to complete the entire itinerary, the customer should choose between extending the service time and bearing the corresponding costs, or reducing part of the original itinerary; whether the service time can be extended still depends on the actual availability of the driver and the vehicle.

7.17 Customers cannot claim that the original order service was unfulfilled simply because additional attractions, locations, or other services were temporarily added and could not be fully completed within the original order's specified time.

7.18 If a customer requests to terminate an already started service in advance, in principle, they do not automatically have the right to a proportional refund for the unused time; specific handling should be determined based on the nature of the order, the 'Cancellation Policy,' and applicable laws.

7.19 If the customer decides on their own to stay for a long time at a particular attraction, restaurant, shopping place, or other location during the service, the time spent staying there will still be counted as part of the already booked service time, unless there is a specific agreement in the order.

7.20 If the client is late, makes last-minute changes to the itinerary, extends their stay, adds additional stops, or for any other reason decided by the client that prevents the subsequent originally planned attractions from being completed, the company and the driver may adjust the itinerary based on the remaining service time.

7.21 If the customer requests to go to a location where vehicles are legally prohibited from entering, pose obvious safety risks, have road conditions unsuitable for the corresponding vehicle type, prohibit commercial vehicles from entering, or require special permits, the company or driver has the right to refuse entry and may recommend nearby legal and safe alternative locations.

7.22 Customers may not request drivers to exceed speed limits, illegally park, run red lights, violate road signs, enter restricted areas, exceed vehicle limits, exceed the driver's legal working hours, or take any other illegal or unsafe actions to complete temporarily added trips.

7.23 If additional toll road fees, parking fees, ferry fees, vehicle entry fees, special road fees, or other actual costs are incurred due to the customer's request to change the route or add services, such costs will be charged in accordance with the original order's included items and the provisions regarding additional fees in these service terms.

7.24 If the customer requests to transfer the original order service to another person for use, or completely change the main passenger, service route, or service nature, prior confirmation from our company is required. Our company has the right to re-evaluate the order based on the new actual service content.

7.25 Customers may not purchase services at a price significantly lower than the actual service content by splitting orders, incorrectly entering locations, intentionally selecting shorter routes, or other means. If there is a substantial difference between the actual service content and the order, the company reserves the right to requote based on the actual service provided.

7.26 If the customer refuses to pay additional fees that were previously explained and are reasonable due to their active modification of the order or addition of services, the company is not obligated to perform any new services beyond the original order. However, it should continue to provide services in accordance with the original order that can be legally and safely executed.

7.27 The specific rules regarding order cancellation, refunds, waiting time, and no-shows are not repeated in this section and are uniformly governed by the website's separately published 'Cancellation Policy.'

7.28 All fees, responsibilities, and service adjustment provisions in this section shall be implemented only within the scope permitted by Japanese law, without excluding or limiting consumer rights or the company's legal responsibilities that cannot be excluded or limited by law.

Hourly Charter, Service Duration, Driving Range, and Overtime

8.1 Hourly charter, one-day charter, sightseeing charter, and other services calculated by time, the service duration shall be based on the duration explicitly stated in the customer's order, quotation, or booking confirmation.

8.2 The service time is calculated from the agreed pickup time as confirmed in the order, rather than from the actual time the customer boards the vehicle or when the vehicle actually begins to move, unless there is a specific alternative agreement in the order.

8.3 If the actual departure time is later than the scheduled time in the order due to the customer's tardiness, failure to arrive at the pickup location at the agreed time, temporary handling of personal matters, or other customer-related reasons, the original order's end time will not be automatically extended.

8.4 For example, if a customer books a 10-hour charter service with a service time from 09:00 to 19:00, the service period is generally from 09:00 to 19:00. If the customer boards at 09:30 or 10:00 for personal reasons, it does not mean the service end time is automatically extended to 19:30 or 20:00.

8.5 If the vehicle arrives later than the agreed time due to the company's or driver's reasons, and the delay is not caused by traffic accidents, severe traffic congestion, road closures, weather, government control, or other external factors that the company cannot reasonably control, the company will take reasonable measures based on the actual situation, including appropriately extending the service time or providing other reasonable solutions.

8.6 The booking duration for private car services includes vehicle travel time, customer pickup and drop-off, sightseeing stops, meal times, shopping, waiting for customers, and other stops arranged by the customer during the trip.

8.7 During the time customers stay at attractions, restaurants, shopping malls, hotels, or other locations, the driver and vehicle are in a service state for this order, so the related waiting time is still counted toward the booked service duration.

8.8 Customers should reasonably plan their daily itinerary based on the booking duration. The suggested itinerary and time arrangements provided by the website, customer service, or drivers are for reference only. The actual number of locations that can be completed may be affected by factors such as traffic, weather, parking, attraction operating hours, queue situations, and the time customers spend at each location.

8.9 If the customer stays at a location for too long, is late, temporarily adds attractions, adds stopover locations, changes the route, or if there are other customer-related reasons causing the remaining time to be insufficient, the company or driver may recommend reducing or canceling part of the subsequent itinerary based on the remaining service time.

8.10 Customers may not request drivers to complete trips that exceed a reasonable time frame by speeding, illegal parking, violating traffic regulations, shortening legally required rest periods, or taking other illegal or unsafe methods.

8.11 Some private charter products may have maximum driving distance, service area, or other usage scope restrictions. Specific limitations are subject to the conditions clearly displayed on the product page, quotation, or order confirmation during customer booking.

8.12 If the customer's booked private transfer product explicitly includes a service within a 'specified mileage limit', then this mileage limit represents the maximum range covered by the product's price, and is not a mandatory mileage quota that the customer must use up.

8.13 Any unused service time, kilometers, or other credit amounts shall not be converted into cash, transferred to other orders, or requested for a proportional refund, except as otherwise provided by applicable law or as otherwise agreed in writing by the company.

8.14 If the actual trip requested by the customer is expected to exceed the driving distance, service area, or service time included in the order, the company may request the customer to adjust the trip, or charge additional fees according to the corresponding standards if it is feasible to execute.

8.15 For products explicitly marked on the website as including a 300 km private car service, 300 km is one of the maximum driving ranges included in the product's price. Whether this restriction applies in practice should be determined by the product purchased by the customer and the content confirmed in the order.

8.16 If the estimated trip exceeds the kilometers included in the order, the customer should inform the company as early as possible to confirm the vehicle, driver's working hours, and additional costs.

8.17 The actual distance traveled can be determined based on vehicle travel records, navigation records, dispatch records, or other reasonable methods.

8.18 If a customer requests to extend the original order service time, they must notify the driver or our company in advance. Extended service is not automatically guaranteed and must be confirmed based on the driver's working hours, legal rest requirements, vehicle availability, subsequent orders, and other actual operational conditions.

8.19 If the service time is confirmed to be extendable, the company has the right to charge additional fees according to the applicable overtime charging standards for that order. The specific overtime prices and units of charge shall be based on the order, quotation, product page, or the price confirmed by the company to the customer.

8.20 If the customer's actual usage time exceeds the service end time agreed in the order, even if the customer has not applied for an extension in advance, but the vehicle and driver actually continue to provide service at the customer's request, the company may still charge overtime fees based on the actual excess time according to the applicable standards.

8.21 The calculation method for overtime charges, the minimum billing unit, and the handling method when the charge is less than a complete billing unit shall be determined by the customer's order, quotation, product description, or the applicable charging standards confirmed by our company at that time.

8.22 Whether the driver can continue to provide overtime service depends on the driver's legally permitted working hours, rest periods, subsequent orders, vehicle scheduling, and safety conditions. The customer's willingness to pay for overtime fees does not imply that the driver must extend the service indefinitely.

8.23 If continuing the service would cause the driver to violate Japan's applicable driving, labor, rest time, or other safety regulations, the company and the driver have the right to terminate the service at an appropriate location and time, even if the customer is willing to pay additional fees.

8.24 If customers request significant changes to the original route, such as crossing distant cities, entering areas outside the original service region, adding long-distance round trips, or clearly altering the nature of the order, the company reserves the right to reassess the service content and fees.

8.25 If temporary changes have exceeded the reasonable service scope of the original private car product, the company may request a new quotation, add vehicles, adjust drivers, or refuse changes that cannot be legally and safely implemented.

8.26 For charter services requiring the driver to stay overnight in a different location, operate long distances across regions, use the vehicle for consecutive days, or other special charter services, reasonable costs such as driver accommodation, remote dispatch, vehicle return, parking, and others may arise. Whether and how to charge should be based on the order or a separate quotation.

8.27 The private car service does not guarantee that all the scenic spots planned by the customer can be completed within the reserved time. The company is responsible for providing vehicles and transportation services according to the order agreement, but the number of scenic spots and the actual visiting time are affected by the customer's own arrangements and the objective conditions on the day.

8.28 If a sightseeing spot is temporarily closed, subject to booking restrictions, full capacity, weather conditions, road closures, traffic control, or other third-party reasons, the company or driver may assist the customer in adjusting the route within a reasonable scope, but cannot guarantee that an equivalent alternative sightseeing spot will be arranged.

8.29 If the customer terminates the car rental service early on their own initiative or voluntarily abandons the remaining service time, it is generally considered as the customer's decision to no longer use the vehicle and driver resources that have been reserved for them. Refunds will be processed in accordance with this website's 'Cancellation Policy' and applicable laws.

8.30 In case of disputes regarding service hours, kilometers, overtime charges, or changes to the itinerary, the company may verify the actual service situation based on order records, driver service records, vehicle operation records, GPS or navigation records, parking records, communication records, and other reasonable data.

8.31 The company reserves the right to suggest adjustments to itineraries that are clearly unreasonable, cannot be completed within the booked time, or may pose a safety risk, in accordance with applicable Japanese laws and regulations, driver working hours, and actual road conditions, to ensure the safety of drivers and passengers.

8.32 All charges and liability provisions in this section shall be implemented only within the scope permitted by Japanese law, and shall not exclude or limit consumer rights or the company's legal liabilities that cannot be excluded or limited by law.

Child passengers, seat belts, passenger behavior, and in-vehicle regulations

9.1 All passengers must comply with applicable Japanese traffic laws and regulations, as well as vehicle safety requirements, and use seat belts and other safety devices correctly according to the actual equipment of the vehicle during the journey.

9.2 Customers should truthfully inform the number of infants and children, their ages, and other necessary information related to the safety seat arrangements at the time of booking, so that the company can arrange in advance according to the order content and the actual vehicle situation.

9.3 If customers require a child safety seat, they should mention it as much as possible when placing an order. The number of child safety seats provided, applicable age, vehicle compatibility, and related costs will be based on the order page, quotation, or the final confirmation from our company.

9.4 Child safety seats are additional equipment that need to be prepared in advance. The company cannot guarantee that unreserved child safety seats will be temporarily available on the service day.

9.5 The customer is responsible for providing the company with the correct age, number of children, and other necessary information. If the customer fails to provide, delays providing, or provides incorrect information, resulting in the inability to prepare the appropriate equipment in advance, the company will handle the situation according to the actual circumstances within the limits allowed by applicable laws.

9.6 Child safety seats should be used in accordance with product design, vehicle conditions, and applicable legal requirements. Customers may not request drivers to install or use child safety seats in a manner that clearly violates product safety requirements or legal regulations.

9.7 If the customer brings their own child safety seat, they should confirm in advance that it is suitable for the corresponding vehicle. The installation, compatibility, and use of the customer's own child safety seat should be carried out in accordance with the manufacturer's instructions and applicable laws.

9.8 Minors must be accompanied by their parents, legal guardians, or adults authorized appropriately, except in cases where the law permits or the company has explicitly accepted special arrangements in advance.

9.9 Customers should ensure that children are properly supervised during vehicle travel and must not allow children to perform actions that may affect the driver's operation, open doors, release safety devices, move dangerously inside the vehicle, or engage in other behaviors that may endanger themselves or others.

9.10 The number of passengers must not exceed the number of passengers legally allowed by the vehicle and the number of passengers confirmed by our company for the order. Children and infants are also part of the passenger count and must not be excluded from the vehicle's passenger count simply because they are younger in age.

9.11 If the actual number of passengers exceeds the number declared in the order, resulting in the originally arranged vehicle being unable to legally and safely accommodate all passengers, the company or driver has the right to refuse the overloading transportation. The company may propose alternatives such as changing the vehicle type, adding additional vehicles, or other reasonable solutions based on the actual availability of vehicles.

9.12 Any additional costs incurred due to vehicle upgrades, additional vehicles, waiting time, rescheduling, or other reasonable expenses resulting from the actual number of passengers exceeding the booked number, may be borne by the customer.

9.13 All passengers must comply with the reasonable instructions given by the driver to ensure road traffic safety and passenger safety.

9.14 During vehicle operation, passengers must not engage in actions that interfere with the driver's normal driving, including but not limited to interfering with the steering wheel or vehicle control devices, forcing the driver to use a mobile phone, obstructing the driver's vision, continuously performing actions that significantly affect the driver's attention, or other dangerous behaviors.

9.15 Smoking is prohibited inside the vehicle, including traditional cigarettes, as well as e-cigarettes, heated tobacco products, and similar items that are prohibited under applicable laws, vehicle regulations, or company policies.

9.16 Passengers are not allowed to carry or use items in the vehicle that may cause fire, explosion, poisoning, severe pollution, corrosion, or other obvious safety risks without the explicit consent of the company or driver.

9.17 Passengers are not allowed to carry items prohibited by Japanese law from being possessed, transported, or used. The company and driver have the right to refuse transportation of items legally prohibited or that pose obvious safety risks.

9.18 Passengers should remain in a state capable of safe travel even after consuming alcohol. For passengers who are severely intoxicated, have lost normal behavioral control, are continuously vomiting, are aggressive, or clearly pose a risk to the driver, vehicle, themselves, or other passengers, the company or driver has the right to take reasonable safety measures.

9.19 Passengers must not commit acts of violence, threats, harassment, offensive attacks, sexual harassment, damage to the vehicle, or other serious actions that hinder safety and normal service against drivers, staff, or other passengers.

9.20 If a passenger's behavior has already caused or is reasonably expected to cause a serious safety risk, the company or driver may require the behavior to be immediately stopped. In cases where the safety risk cannot be reasonably eliminated, the service may be suspended or terminated, provided that safety is ensured and applicable laws are followed, and the police, medical institutions, or other relevant departments may be contacted if necessary.

9.21 Customers should reasonably maintain the internal cleanliness of the vehicle. Normal usage marks caused by regular riding are not the customer's responsibility.

9.22 If severe contamination, clearly exceeding normal usage, is caused intentionally or due to negligence by the passenger, including but not limited to large amounts of vomit, excrement, or widespread beverage or food contamination, requiring professional cleaning, disinfection, or causing the vehicle to be temporarily unable to continue operations, the company may, upon providing reasonable evidence, require the responsible party to bear the actual and reasonable costs of cleaning, repairs, and any other expenses that are legally claimable.

9.23 If passengers intentionally or negligently damage vehicle seats, interior, doors, glass, electronic equipment, safety equipment, or other vehicle facilities, the company has the right, within the limits allowed by law, to claim compensation from the responsible party based on actual losses and reasonable repair costs.

9.24 If a vehicle is seriously contaminated or damaged by the customer and cannot continue to provide services safely, the company or driver may suspend or terminate the service within a reasonable and necessary scope, and arrange subsequent handling according to the actual situation.

9.25 When customers bring food and beverages on board, they should comply with the reasonable requirements proposed by the driver based on the vehicle's condition. For food and beverages that are prone to leakage, emit strong odors, cause serious pollution, or affect driving safety, the driver may reasonably restrict their consumption during the vehicle's operation.

9.26 Customers must not operate vehicle equipment, remove vehicle components, enter the driver's area, or perform any actions that may affect vehicle safety without the driver's consent.

9.27 If passengers require special assistance, they should inform the company as early as possible before booking, so that the company can confirm whether the corresponding vehicle and service can reasonably and safely meet the needs. The company will provide reasonable assistance within the scope required by applicable laws.

9.28 If customers need to bring wheelchairs, mobility aids, strollers, or other large assistive equipment, they should inform us in advance of the quantity and approximate dimensions to confirm vehicle space and loading conditions.

9.29 For needs such as professional medical transportation, professional care, stretcher transportation, or other requirements beyond the scope of standard private passenger services, customers should clearly specify these in advance of booking. Our standard private transfer and charter services do not automatically constitute medical transportation or professional care services.

9.30 If a passenger suddenly feels unwell or experiences an emergency during the service, the driver may take reasonable measures based on the actual situation, including stopping at a safe location, contacting our company, or assisting in contacting emergency medical services. The driver is not responsible for medical treatment beyond their professional capabilities and legal requirements.

9.31 Passengers should take care of their own cash, passports, mobile phones, computers, jewelry, and other valuables, and should not leave valuables unattended in the vehicle.

9.32 The search, storage, and return of lost items left behind by passengers will be handled in accordance with the provisions regarding lost property in these service terms.

9.33 Whether pets or other animals can ride, confirmation from our company should be obtained before booking, and applicable laws, vehicle conditions, and necessary safety and hygiene requirements must be followed. Situations involving service animals entitled to special protection under the law shall be handled in accordance with applicable laws.

9.34 The company and driver have the right to refuse any ride request that clearly violates the law, exceeds the legal carrying capacity of the vehicle, or poses a real and significant safety risk to the driver, passengers, vehicle, and road traffic.

9.35 The provisions in this section regarding the refusal, suspension, or termination of services, cleaning fees, damages, and liability limitations shall be implemented only within the scope permitted by Japanese applicable law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited by law.

Highway tolls, parking fees, and other additional charges

10.1 The costs included and not included in the customer order are subject to the content of the booking page, quotation, order confirmation, or the final written confirmation from our company.

10.2 If the order explicitly states that the price includes toll road fees, parking fees, or other road-related costs, then within the originally confirmed service route and service scope of the order, the corresponding fees generally do not need to be paid by the customer separately.

10.3 If the order explicitly states that toll road fees, parking fees, ferry fees, special road usage fees, or other actual incurred expenses are not included in the service price, the relevant costs may be borne by the customer separately according to the actual amount incurred.

10.4 For services sold on our company's website, if the product page or order explicitly indicates that 'highway tolls and parking fees are included,' our company shall not charge customers for the same fees again that are already included in the original order during normal execution of the order.

10.5 If the customer actively changes the original route, adds stopover locations, adds attractions, changes the destination, requests detours, or adds other services outside the original order after the service begins, any new toll road fees, parking fees, ferry fees, special road fees, or other third-party fees incurred may be borne by the customer.

10.6 If the customer requests to be taken to an additional location that requires the use of toll roads, ferries, special roads, toll parking lots, or other toll facilities to reasonably complete the trip, the company or driver may inform the customer in advance that corresponding fees may be incurred.

10.7 Parking fees may vary depending on the airport, hotel, scenic area, commercial facilities, station, port, and different parking lots. The company cannot control the pricing standards of third-party parking facilities or their temporary adjustments.

10.8 If parking costs increase significantly due to customer requests for extended stay, additional waiting time, or temporary changes to the itinerary, and these costs are not included in the original order, the actual additional reasonable costs may be charged separately.

10.9 If it is necessary to temporarily change the route due to road closure, accident, traffic control, weather, police instructions, or other causes not initiated by the customer and cannot be reasonably avoided, the company and driver should choose a safe, legal, and appropriate alternative route within a reasonable scope.

10.10 If additional road costs arise due to unforeseen circumstances mentioned above, whether the customer is responsible shall be handled reasonably based on the scope of the original order fees, actual reasons, applicable laws, and specific circumstances. The company may not charge the customer additional fees without reasonable grounds.

10.11 Customers may not request drivers to choose obviously unreasonable, illegal, unsafe, or potentially significantly disruptive routes to avoid tolls, parking fees, or other normal road costs.

10.12 For hourly rental, daily rental, or sightseeing rental, if the order price explicitly includes toll road fees and parking fees within a certain range, then within the agreed range of the order, the terms of the order shall apply.

10.13 If the private car service itinerary is substantially changed at the customer's initiative, for example, adding distant cities, inter-regional travel, ferries, toll roads in paid scenic areas, or special parking facilities, resulting in third-party costs that are clearly beyond the reasonable scope of the original order, the company may request the customer to pay the corresponding additional costs after explaining the situation to the customer.

10.14 Admission tickets to attractions, dining expenses, accommodation costs, guide fees, cable car tickets, boat tickets, theme park tickets, activity fees, and other personal expenses are generally not included in the vehicle transportation service price, unless explicitly stated in the order to be included.

10.15 The client is responsible for all expenses incurred by the client and accompanying persons, including but not limited to admission tickets to attractions, meals, accommodation, shopping, and other personal expenses, unless explicitly stated in the order or quotation as being provided or included by our company.

10.16 If a customer requests the driver to accompany them into an area requiring the purchase of tickets, admission tickets, or payment of facility fees, and such action is not necessary for the normal vehicle pickup and drop-off service, the company or driver may decide on a case-by-case basis whether to accept the request; any reasonable costs incurred as a result should be confirmed in advance.

10.17 If a special itinerary requires the driver to stay overnight in a different location, and the related accommodation costs are not included in the original order price, the company should inform the customer in advance under reasonable circumstances and collect the corresponding fees after confirmation.

10.18 If the customer actively modifies the service, resulting in the need for vehicle dispatch in a different location, additional empty driving, increased driver accommodation, additional vehicles, extended service time, or other actual operational costs exceeding the original order scope, the company may charge reasonable additional fees after explaining to the customer and obtaining the corresponding confirmation.

10.19 Additional services requested by the customer may involve third-party suppliers, and their charges may change according to the prices published by the third-party at that time. The company has no control over prices set or adjusted by third parties.

10.20 If third-party charges change, the company shall handle the situation based on the actual order details and the price commitments already made to the customer. Without reasonable justification, it is not allowed to charge again for normal service fees that have already been clearly included in the fixed price.

10.21 Taxes and fees that are legally required to be paid will be handled in accordance with applicable Japanese laws and the pricing terms displayed on the order. If the website, quotation, or payment page displays a price that includes taxes, the customer will not be required to pay the same tax again for the same item.

10.22 If a customer chooses to pay in a foreign currency, and the actual settlement currency of our company, the currency of the issuing bank, or the settlement currency of the payment service provider are different, the customer's bank, credit card company, or payment service provider may perform currency conversion and charge exchange rate differences, overseas transaction fees, or other charges.

10.23 The exchange rate differences and handling fees collected by the customer's bank, credit card issuer, payment service provider, or other third parties as mentioned above are not actual transportation service fees collected by our company. Our company has no control over the exchange rates and fee standards adopted by third parties.

10.24 Customers should confirm the total order amount, currency of payment, and service content before making a payment. If any obvious errors are found in the price, currency, or order content, customers should contact our company as soon as possible before payment or after discovering the error.

10.25 If the website displays obviously unreasonable prices due to system failures, program errors, data input errors, or other obvious technical reasons, the company may verify and correct them before the order is finally confirmed. If the order has already been paid for, the company shall handle it reasonably in accordance with applicable laws, the actual order situation, and the customer's rights, and shall not use this clause to avoid legal responsibilities it is required to bear.

10.26 Additional services requested by the customer and the corresponding additional charges should be confirmed as much as possible through the order system, email, WhatsApp, or other recordable methods to minimize disputes between both parties regarding the service content and charges.

10.27 The company shall not charge again for normal service items that are already clearly included in the fixed price of the customer's original order, based on this section.

10.28 If there is a dispute regarding additional charges, the company may verify the charges based on order records, quotation records, communication records, vehicle operation records, parking receipts, highway records, third-party charging receipts, or other reasonable documents.

10.29 All additional charges should be reasonably related to the actual additional services, costs, or confirmed additional items by the customer. The company will not charge additional fees without reasonable justification merely because this clause exists.

10.30 All charges and liability provisions in this section shall be implemented only within the scope permitted by Japanese law, and shall not exclude or limit consumer rights or the company's legal liabilities that cannot be excluded or limited by law.

Vehicle breakdown, traffic accident, replacement vehicle and driver change

11.1 The company will conduct reasonable inspections, maintenance, and upkeep of the vehicles used to provide services in accordance with applicable Japanese laws and regulations, vehicle maintenance requirements, and operational standards.

11.2 Even if the vehicle has been maintained according to normal standards, mechanical failures, tire failures, electrical system failures, air conditioning failures, electronic equipment failures, or other unforeseen issues that cannot be reasonably anticipated in advance may still occur.

11.3 If the originally scheduled vehicle is unable to fulfill the order due to breakdown, accident, maintenance, temporary dispatch, or other reasonable operational reasons before the service begins, the company has the right to arrange another vehicle with legal operating qualifications that can reasonably meet the main transportation needs of the order as a replacement.

11.4 Alternative vehicles should, in principle, have the same or reasonably comparable service level, legal passenger capacity, and luggage capacity as the original order; if conditions permit, the company may also provide a higher-level or larger vehicle free of charge.

11.5 If a substitute vehicle can legally and safely complete the main transportation service that the customer has purchased, differences in the vehicle brand, model, color, year, interior, appearance, or other non-core configurations from the original displayed image shall, in principle, not constitute a valid reason for the customer to request a full refund or additional compensation, unless otherwise provided by applicable law.

11.6 If the actual service level of the substitute vehicle is significantly lower than the level originally purchased by the customer, the company shall take reasonable measures based on the actual situation, including adjusting the price, partial refund, providing other reasonable remedies, or negotiating separately with the customer.

11.7 If a vehicle experiences a sudden mechanical failure during service, the company will prioritize the safety of passengers and drivers, and take reasonable measures based on the actual situation, including on-site inspection, contacting for repairs, dispatching replacement vehicles, replacing the vehicle, or taking other legal and reasonable methods to continue the service.

11.8 If a vehicle breakdown prevents the original vehicle from continuing its journey, the company will arrange an alternative vehicle as soon as reasonably possible. The actual arrival time of the replacement vehicle may be affected by the vehicle's location, road traffic, local area, vehicle availability, weather, and other objective conditions.

11.9 Customers should follow the reasonable instructions provided by the driver and the company to ensure safety in case of vehicle breakdowns or other unexpected situations.

11.10 If vehicle breakdowns are unforeseeable incidents that cannot be discovered or avoided through reasonable maintenance, the company shall bear the legal responsibilities it is entitled to under the law within the limits allowed by law, and has the right to provide remedies by offering replacement vehicles, continuing transportation, or other reasonable means.

11.11 If the company has already provided an alternative vehicle or another reasonable alternative transportation arrangement that can complete the main transportation service within a reasonable time, such alternative arrangements should be considered an important factor in determining whether the company has taken reasonable remedial measures.

11.12 If, due to the company's reasons, it ultimately cannot provide the confirmed main transportation service and cannot arrange a reasonable alternative, the company shall handle refunds or other legal responsibilities it is required to bear under applicable laws, based on the unfulfilled portion and the actual circumstances of the order.

11.13 During road travel, the vehicle may be involved in a traffic accident caused by other vehicles, pedestrians, road obstacles, or other third parties. The company and driver will handle the incident in accordance with Japanese law, traffic regulations, police procedures, and insurance processes.

11.14 When a traffic accident occurs, the safety of personnel lives, physical well-being, and on-site traffic safety takes precedence over continuing the original itinerary.

11.15 If a traffic accident occurs, the driver may stop the vehicle, report to the police, contact emergency services, contact the insurance company, report to this company, or take other reasonable and necessary measures as appropriate.

11.16 If service is suspended, delayed, or requires vehicle replacement due to accident investigation, police handling, injured person rescue, road closure, or the vehicle being unable to continue driving, the company will make reasonable efforts to arrange subsequent services based on the actual on-site situation.

11.17 If a traffic accident is entirely or primarily caused by an independent third party, the company will not assume liability for third-party claims beyond the scope of applicable Japanese laws, but the company will still assist the customer within a reasonable scope to handle matters directly related to the company's transportation services.

11.18 If a traffic accident is caused by actions for which the company or driver is legally responsible, the company will handle it in accordance with applicable Japanese laws and the relevant insurance system.

11.19 Nothing in these terms shall exclude or limit liability arising from the company's intentional or grossly negligent acts, which cannot be excluded or limited under applicable law.

11.20 When customers suffer personal injury, property damage, or other harm due to a traffic accident, they should cooperate as much as possible with the police, insurance companies, and our company to confirm necessary facts and provide reasonable information as required.

11.21 The company may replace the originally scheduled driver according to operational arrangements. Unless the order or a written agreement between both parties explicitly guarantees a specific driver, the customer's order is generally for the transportation service itself, not for a particular individual driver.

11.22 Due to the driver's illness, injury, sudden family matters, statutory rest, working hour restrictions, scheduling arrangements, traffic accidents, vehicle adjustments, or other reasonable reasons, the company may replace the driver.

11.23 Replacing the driver does not change the main service content of the customer's confirmed order, as long as the substitute driver is legally qualified and meets the conditions required to perform the relevant transportation services.

11.24 If the customer specifically requests an English-speaking driver, a driver speaking another language, or a driver with certain language capabilities, the company will make reasonable efforts to arrange within the confirmed scope of the order.

11.25 Except for orders that explicitly purchase professional guides, professional translators, or other specialized language services, drivers are able to conduct basic English or other language communication, which does not mean that drivers provide professional translation, professional guiding, tour interpretation, or full-time accompanying services.

11.26 In principle, the temporary replacement of drivers and the inability to continue to meet language preferences, gender preferences, personal style preferences, or other non-core requirements not explicitly guaranteed in writing by the company do not constitute a valid reason for customers to cancel transportation services that are already being executed normally.

11.27 If the customer purchases with a clear guarantee of a specific vehicle model, specific vehicle class, specific language service, or other paid additional conditions, the company shall make reasonable efforts to fulfill the confirmed content; if it is indeed impossible to fulfill, reasonable alternatives, price adjustments, refunds, or other appropriate measures shall be taken according to the actual impact.

11.28 The company may complete orders using its own legally operated vehicles or cooperative transportation vehicles that are legally authorized to provide relevant transportation services, based on actual operational needs.

11.29 If the order is actually executed by a legitimate cooperating carrier, the company shall still be responsible for the contractual obligations it is legally required to fulfill, in accordance with the confirmed order content between the company and the customer.

11.30 Collaborating carriers and drivers must perform transportation services in accordance with applicable Japanese laws and relevant operational requirements. Customers may not request drivers or collaborating carriers to violate road transportation, traffic, safety, or other applicable laws and regulations.

11.31 The customer has no right to automatically refuse service or request a refund merely because the vehicle or driver comes from the company's legitimate cooperative transportation network, provided that the main service content is not substantially reduced, except in cases where the order explicitly stipulates that the service must be performed by a specific vehicle or personnel of the company.

11.32 If changes to the vehicle or driver occur due to unforeseen circumstances, the company will notify the customer as soon as reasonably possible. In emergency situations, to prioritize ensuring the continuation of the service, the company may first carry out necessary scheduling and then inform the customer.

11.33 If the customer, without reasonable cause, refuses the alternative vehicle or alternative driver provided by the company on the service day, which is legal, safe, and meets the main service standards of the order, resulting in the inability to continue the service, the relevant consequences shall be handled according to the specific circumstances of the order, this website's 'Cancellation Policy,' and applicable laws.

11.34 If the arrangement of an alternative vehicle or driver requires the customer to change vehicles, the company and the driver should assist in completing a safe transfer within a reasonable scope. However, the customer should still be responsible for safeguarding their own valuables and confirming that all luggage has been transferred.

11.35 The company does not guarantee that wireless networks, USB ports, power outlets, entertainment systems, microphones, audio-visual equipment, or other non-core transportation accessories in the vehicle will be continuously available during all services, unless such equipment is explicitly purchased and confirmed as part of the core service content in the customer's order.

11.36 If a temporary failure occurs in non-core ancillary equipment, but the vehicle itself is still capable of safely and legally completing the transportation service, it shall generally not be considered as a failure to perform the main transportation service.

11.37 If the vehicle's air conditioning, heating, or other major equipment affecting basic riding comfort malfunctions, the company and driver should attempt to adjust, repair, or replace the vehicle within a reasonable scope; specific handling should be determined based on the severity of the malfunction, weather conditions, remaining service time, and actual vehicle availability.

11.38 If an unexpected vehicle issue affects the customer's itinerary, the company will handle the situation comprehensively based on the actual impact, whether an alternative performance can be provided, the cause of responsibility, and applicable laws, and will not automatically assume all subsequent indirect losses of the customer.

11.39 Losses related to hotel, flight, ticket, subsequent transportation costs, loss of business opportunities, or other indirect losses caused by traffic accidents, vehicle breakdowns, or sudden driver conditions will be handled in accordance with the liability limitations in these service terms and applicable Japanese law.

11.40 All alternative vehicles, driver changes, accident handling, liability limitations, and exemption provisions in this section shall be implemented only within the scope permitted by Japanese law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited by law.

Weather, traffic, road closures, and force majeure

12.1 The company will make reasonable efforts to provide transportation services in accordance with the confirmed time, location, and service content of the order. However, road traffic and private passenger services may be affected by weather conditions, traffic conditions, natural disasters, government measures, and other external factors that the company cannot reasonably control.

12.2 Events referred to in this section as force majeure or events that the company cannot reasonably control include but are not limited to earthquakes, tsunamis, typhoons, heavy rain, blizzards, floods, landslides, volcanic activity, lightning strikes, strong winds, extreme high or low temperatures, and other serious natural disasters or abnormal weather conditions.

12.3 Such events also include but are not limited to major traffic accidents, road closures, highway shutdowns, severe traffic congestion, road construction, bridge or tunnel closures, large-scale disruptions in rail or air transport, airport or port closures, traffic control measures, and restrictions imposed by police, fire departments, road management authorities, or other relevant authorities.

12.4 Such events may also include war, terrorist attacks, riots, major social disturbances, strikes, major public health events, government measures related to infectious diseases, large-scale power outages, communication system failures, fuel supply interruptions, and other major external events that the company cannot avoid or control despite reasonable measures.

12.5 Ordinary or typically foreseeable traffic congestion does not automatically constitute force majeure. The company should appropriately schedule vehicles based on usually foreseeable road and operational conditions when arranging them.

12.6 However, in the event of abnormal and severe traffic congestion that cannot be reasonably foreseen or avoided, such as prolonged closure of highways due to major accidents, sudden full road restrictions, or other abnormal incidents, the company may adjust the route, pick-up time, or service arrangements based on the actual situation.

12.7 In case of adverse weather, snow, ice, strong winds, floods, road damage, or other situations that may endanger the safety of the vehicle and personnel, the driver has the right to reduce speed, change the route, suspend driving, or wait at a safe location based on the on-site conditions.

12.8 Customers may not request drivers to violate traffic laws, ignore road closures, exceed safe speeds, or continue driving on roads that the driver reasonably judges to be unsafe in order to catch a flight, train, ship, appointment, or complete the original itinerary.

12.9 If road management departments, police, government agencies, airports, ports, hotels, scenic areas, or other authorities with management rights prohibit or restrict vehicles from entering the originally scheduled pickup or drop-off locations, the company or driver may arrange a nearby legal, safe, and reasonably accessible alternative location.

12.10 When detours are necessary due to road closures, traffic control, or other objective reasons, the driver has the right to choose a reasonable alternative route based on navigation information, road conditions, safety requirements, and actual traffic conditions.

12.11 The estimated travel time displayed on websites, map software, navigation systems, search engines, or other third-party platforms is for reference only and does not constitute an absolute guarantee by our company regarding the actual travel time or accurate arrival time.

12.12 If typhoons, blizzards, earthquakes, floods, or other serious events occur, the company may determine whether the service can be legally and safely performed before the service begins, based on official alerts, road conditions, vehicle safety, and driver safety.

12.13 If the company reasonably determines that continuing to execute the original order may pose a real and significant safety risk to the customer, driver, vehicle, or the public, the company may propose reasonable alternative options such as delaying departure, adjusting the route, changing the pickup location, changing the service time, shortening or adjusting the itinerary.

12.14 In cases where it is indeed impossible to legally and safely provide services, the company may suspend, reschedule, or cancel affected services. Specific fees and refund procedures will be handled according to the cause of the event, the actual services already provided, this website's 'Cancellation Policy,' and applicable Japanese law.

12.15 Customers cannot request the company or driver to continue the original route under circumstances where the Japanese government, police, road management authorities, or other relevant authorities have explicitly prohibited vehicle passage.

12.16 If scenic areas, tourist facilities, roads, cable cars, cruise ships, theme parks, or other third-party facilities are closed due to weather, natural disasters, operational decisions, or government requirements, the company cannot guarantee that customers will be able to access these facilities.

12.17 If certain attractions cannot be visited for the reasons mentioned above, but the vehicle and driver can still continue to provide the charter service, the company or driver may assist the customer in adjusting the tour order, route, or alternative locations within a reasonable scope.

12.18 The temporary closure of third-party attractions or facilities does not automatically constitute a failure to perform our transportation services, unless we have separately sold and explicitly guaranteed the related third-party services.

12.19 If an airport is closed due to typhoon, blizzard, earthquake, accident, security incident, or government measures, or if the customer's flight is canceled, diverted, rerouted, or significantly delayed as a result, the corresponding airport transfer arrangements will be handled in accordance with the provisions of this service terms regarding flight changes and the 'Cancellation Policy'.

12.20 If the port or cruise terminal experiences changes in berthing time, cancellation of berthing, or a change of port due to weather conditions, sea conditions, port regulations, or decisions by the cruise company, the customer should promptly provide the latest information to this company.

12.21 Changes in operating hours, arrival locations, or service arrangements by cruise lines, airlines, railway companies, and other third-party transportation operators are not matters that can be directly controlled by our company.

12.22 If changes in third-party transportation lead customers to request modifications to the original pickup time, pickup location, date, or route of their order with our company, we will make every reasonable effort to assist in adjusting these details. However, whether such changes can be made will depend on the availability of vehicles, drivers, and actual operational conditions.

12.23 If service delays, route adjustments, or failure to fully carry out the original plan occur due to force majeure or other events that the company cannot reasonably control, the company shall take reasonable measures to minimize the impact on customers as much as possible.

12.24 The company may not solely rely on force majeure to exempt itself from losses that could have been reasonably avoided or mitigated, nor may it exempt itself from responsibilities that Japanese law prohibits from being waived.

12.25 If certain services have been completed due to force majeure and the remaining portion indeed cannot be continued, fees and refunds should be handled reasonably based on the actual services provided, unperformed portions, related costs, order conditions, the 'Cancellation Policy,' and applicable laws.

12.26 If the company has already provided a legal, safe, and reasonably feasible alternative route, alternative pickup location, alternative time, or other alternative options, and the customer voluntarily decides to refuse to continue receiving the service, subsequent fees and refunds shall be handled according to specific circumstances, the 'Cancellation Policy,' and applicable laws.

12.27 When drivers' working hours are approaching or reaching the upper limit allowed by Japanese applicable laws due to force majeure, the company shall not require drivers to continue driving in violation of legal regulations, even if the original itinerary has not been fully completed. The company may adjust or terminate the driving service for the day according to the actual situation.

12.28 Customers should reasonably consider weather risks based on the season and destination. For areas such as Hokkaido, Nagano, Hakuba, Mount Fuji, Hakone, mountainous regions, and other areas where snow accumulation, icing, strong winds, or road closures may occur, actual travel times in winter may be significantly longer than during normal seasons.

12.29 If winter tires, anti-skid equipment, or other necessary safety measures are required for safety reasons, the company will arrange them based on the actual conditions of the vehicle and road. The driver ultimately retains the right to determine whether it is suitable to continue driving based on the on-site road conditions.

12.30 In the event of government-issued evacuation orders, major disaster alerts, road closure orders, or other measures with legal effect or directly involving significant safety risks, the company and drivers have the right to prioritize compliance with relevant safety requirements.

12.31 In the event of a major disaster or emergency, the company may be unable to contact customers by phone, email, WhatsApp, or website in a timely manner as usual. Both parties should contact each other as soon as possible after communication conditions are restored.

12.32 If a customer misses a flight, train, cruise, hotel check-in, sightseeing reservation, restaurant reservation, event, meeting, or other subsequent arrangements due to force majeure or other events that the company cannot reasonably control, the relevant liability shall be determined based on the cause of the event, whether the company has taken reasonable measures, and applicable Japanese law.

12.33 The company shall not be liable for losses of third parties that it is not legally required to bear, indirect losses, or losses exceeding the scope of reasonable foreseeability; however, this provision shall not exclude the company's liability arising from intentional acts, gross negligence, or other liabilities that cannot be excluded or limited under applicable law.

12.34 The terms force majeure and events beyond reasonable control mentioned in this section should not be interpreted as allowing the company to be exempt from liability for any service issues. Whether such terms apply should be determined based on the nature of the event, foreseeability, avoidability, reasonable measures taken by the company, and applicable Japanese law.

12.35 All exemptions, liability limitations, service adjustments, and fee regulations in this section shall be implemented only within the scope permitted by Japanese law, without excluding or limiting consumer rights or responsibilities that cannot be excluded or limited by law, or the responsibilities that the company is legally required to bear.

Third-party services, attractions, guides, and itinerary arrangements

13.1 Our company mainly provides private passenger car transportation and services directly related to transportation. Except for items explicitly provided by our company as stated in the order, quotation, or booking confirmation, tickets to attractions, catering, accommodation, air travel, rail, ferry, cable car, cruise, ski resort, theme park, event tickets, and other goods or services provided by third parties are not part of our company's transportation services themselves.

13.2 Contracts for hotels, air tickets, rail tickets, cruises, attraction tickets, restaurants, performances, events, and other third-party services booked or purchased by customers generally exist between the customer and the respective third-party service providers.

13.3 The business hours, entry rules, reservation system, prices, cancellation policies, age restrictions, luggage regulations, dress code, and other conditions of third-party service providers may change at any time. Customers should confirm the latest information themselves.

13.4 Information provided by our company's website, customer service, drivers, or other staff regarding attraction opening hours, estimated tour duration, travel time, ticket information, or other third-party information, unless explicitly constituting a commitment from our company, is only for reference to assist customers in arranging their itinerary.

13.5 If the customer is unable to use the relevant service due to temporary closure, cancellation, delay, overbooking, refusal of entry, change in operating hours, change in booking conditions, or other reasons caused by third parties such as attractions, hotels, restaurants, airlines, railway companies, cruise companies, theme parks, or other third parties, the company shall not be liable for responsibilities that are not legally required to be borne by the company.

13.6 Customers should ensure they have obtained the necessary tickets, reservations, documents, passports, visas, permits, or other required documents to enter the relevant attractions, facilities, or activities, unless the order explicitly states that the company is responsible for handling or providing such items.

13.7 If customers are unable to enter the attraction or participate in the activity due to failure to purchase tickets in advance, incorrect booking time, lateness, non-compliance with document requirements, violation of third-party venue regulations, or other customer-related reasons, it shall not be considered as the company's failure to perform the transportation service.

13.8 If the customer requests the driver to wait during the trip for them to enter a tourist attraction, restaurant, shopping place, or participate in an activity, this waiting time is still counted toward the customer's already booked private car or hourly service time in principle.

13.9 If customers stay longer than the original planned time due to queuing at attractions, dining at restaurants, shopping, activity delays, personal reasons, or other reasons not related to our company, it may result in fewer subsequent attractions, itinerary adjustments, or overtime charges.

13.10 One-day tours, sightseeing charter services, and other time-based services: the itineraries displayed on the website are generally advisory or reference routes; unless otherwise explicitly agreed in the order, they do not guarantee that all listed attractions can be completed within the booked time.

13.11 The actual number of attractions that can be visited and the time spent at each may be affected by departure time, traffic conditions, weather, queue situations, attraction operating hours, parking conditions, passenger movement speed, and other actual circumstances.

13.12 Customers may negotiate with the company or driver to adjust the order of attractions and reasonably modify the route for the day, provided that it does not affect safety, legal regulations, driver working hours, or the service scope of the order.

13.13 When customers temporarily request to add attractions, add stopover locations, significantly change the route, extend service time, or go to areas outside the original order scope, the company reserves the right to decide whether to accept based on the actual additional time, distance, road costs, and operational expenses, and may charge additional fees.

13.14 If the location temporarily requested by the customer is unsuitable for the relevant vehicle to enter due to road conditions, vehicle size, traffic restrictions, parking restrictions, government regulations, or other objective reasons, the driver may arrange pick-up and drop-off at a nearby legal, safe, and reasonable location.

13.15 Customers may not request drivers to stop or wait in areas where parking, passenger boarding or alighting, entry, or private restricted zones are prohibited, or in other locations that violate Japanese laws or on-site management regulations.

13.16 If a customer books a service that includes a guide, the specific language, service time, meeting location, and service content of the guide service shall be based on the order confirmation information.

13.17 If the order includes only the driver service, the driver's primary responsibility is to drive safely and complete the agreed transportation service. The driver does not automatically assume duties such as professional guide, translator, tour interpretation, accompanying entry, ticket purchasing on behalf, luggage handling, or personal assistant.

13.18 Even if the driver is able to communicate in basic English, Chinese, or other languages, it does not represent a commitment from the company that they have professional translation or certified guide capabilities, unless the order explicitly includes the corresponding service.

13.19 If customers specifically request an English-speaking driver, Chinese-speaking driver, or driver speaking another language, the company will make every effort to arrange it under actual operational conditions, but it cannot guarantee that a driver speaking the requested language can be arranged for all regions, dates, and vehicle types unless explicitly guaranteed in writing in the order.

13.20 If the originally scheduled guide is unable to provide service due to illness, accident, transportation disruption, or other reasonable reasons, the company may arrange an alternative person with the corresponding qualifications when conditions permit.

13.21 Guides, tour leaders, translators, photographers, or other accompanying service personnel hired directly by the customer are generally responsible for their conduct and service quality by the customer and the relevant personnel; however, this does not apply to personnel directly arranged by the company and provided as part of the order.

13.22 Requirements for itineraries proposed by guides, leaders, or customers must not violate Japanese laws, traffic regulations, vehicle safety requirements, legal working and rest requirements for drivers, or the terms of this service.

13.23 If the itinerary requested on-site by the tour guide, leader, or client is clearly not feasible to complete reasonably within the remaining service time, the driver or the company may propose solutions such as shortening the stay, reducing the number of attractions, adjusting the route, or extending the service time.

13.24 If the customer chooses to extend the service time at their own discretion, they shall pay the corresponding fees according to the agreed terms in the order or the overtime charge standards confirmed by our company at that time.

13.25 For destinations such as Mount Fuji, Hakone, Nikko, Shirakawa-go, Hokkaido, Hakuba, mountainous areas, ski regions, and other places easily affected by seasonal, weather, road, or natural conditions, our company cannot guarantee that specific natural landscapes, snow cover, cherry blossoms, autumn leaves, visibility of Mount Fuji, or other natural phenomena can definitely be seen.

13.26 Failure to see Mount Fuji, cherry blossoms, autumn leaves, snowscapes, sunrise, night views, or other natural landscapes due to weather, clouds, seasonal changes, natural conditions, or other factors beyond the company's control does not constitute a failure to perform the transportation service.

13.27 Our company cannot guarantee that customers will be able to arrive at a specific attraction at a particular time to view sunsets, fireworks, performances, light shows, events, or other time-fixed activities. Customers should reserve reasonable time for road traffic, parking, walking, and entry inspections.

13.28 If the customer explicitly informs the company of a flight, train, cruise, event, appointment, or other subsequent arrangements that must be attended on time, the company may provide reasonable time recommendations based on the known information. However, the actual arrival time may still be affected by road conditions and other objective factors.

13.29 Customers are responsible for reserving a reasonable transportation buffer time according to their flight, rail, cruise, activity, or appointment time. If customers insist on selecting an obviously insufficient departure time, the company may remind them of the relevant risks.

13.30 The estimated arrival time provided by the driver or customer service based on normal road conditions is a reasonable estimate and not an absolutely guaranteed arrival time under any traffic or external conditions.

13.31 Whether parking fees, entry fees, reservation fees, or other fees required by third-party facilities are included in the order price will be determined by the order, product page, or quotation confirmation content.

13.32 The company shall not be exempt from liability arising from its own intentional acts, gross negligence, violation of applicable laws, or other legally non-excludable or non-limitable circumstances based on this section.

13.33 The provisions of this section regarding third-party services, itinerary adjustments, liability limitations, and additional charges shall be implemented only within the scope permitted by Japanese law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited under applicable law.

Lost items, luggage, and personal belongings

14.1 During the ride and before leaving the vehicle, the customer is responsible for properly securing and verifying their personal belongings and luggage, including but not limited to passports, identification documents, wallets, cash, bank cards, mobile phones, computers, cameras, jewelry, medication, keys, documents, and other valuables.

14.2 Before the service ends and the customer leaves the vehicle, the customer should inspect the seats, seat gaps, door storage compartments, underfoot, trunk, and other areas used to ensure that no personal items are left behind.

14.3 If a customer discovers that an item may have been left inside the vehicle, they should promptly provide the order number, travel date, vehicle information, a description of the lost item, and any other information that may assist in the search, through the contact methods published by our company. Our company will assist in contacting the driver and searching for the relevant item within a reasonable scope.

14.4 After receiving a lost item notification, the company will conduct a reasonable search based on the vehicle's location at the time, subsequent operational arrangements, and actual circumstances. However, it cannot guarantee that the lost item will be found or recovered.

14.5 The driver may continue to fulfill other orders after the customer gets off the vehicle, so the company cannot guarantee that the vehicle will return immediately, nor can it guarantee that the vehicle can be fully inspected immediately.

14.6 If the driver or the company discovers any items left behind by the customer, they will take reasonable measures to temporarily store the items and attempt to notify the customer using the contact information provided in the order.

14.7 For passports, identification documents, bank cards, cash, mobile phones, computers, jewelry, and other valuables, the company may transfer the items to the police, lost and found agencies, or other appropriate authorities for handling, depending on the nature of the items, legal requirements, and actual circumstances.

14.8 If the customer requests that found lost items be returned to the hotel, airport, residence, station, or other designated location, this return service is not within the scope of the original order transportation service. The company may decide whether to provide this service based on driver and vehicle availability.

14.9 Reasonable costs incurred for returning lost items, including but not limited to vehicle dispatch fees, driver labor costs, transportation costs, toll road fees, parking fees, courier fees, postage fees, and other actual expenses incurred, may be borne by the customer, but should be explained to or confirmed with the customer before arranging the return.

14.10 If the customer chooses to retrieve the item via express delivery or mail, the company may assist in arranging this within a reasonable scope. However, the transportation time, transportation safety, and transportation conditions are subject to the service terms of the relevant express delivery, postal, or other third-party carrier.

14.11 For cash, jewelry, valuable jewelry, passports, bank cards, electronic devices, or other items unsuitable for regular mail or courier services, the company may refuse to return them via regular mail based on safety, legal, or carrier regulations, and may negotiate other reasonable handling methods with the customer.

14.12 Risks arising from customers leaving luggage or belongings in unattended vehicles should be handled based on the specific cause and assignment of responsibility. Customers should not leave cash, passports, jewelry, high-value electronic devices, or other valuable items in unattended vehicles.

14.13 If the vehicle needs to be temporarily parked due to the trip, the customer should, in principle, carry their passport, cash, bank card, jewelry, mobile phone, and other important valuables with them.

14.14 The company and drivers shall not open customers' closed suitcases, packages, or other personal containers without authorization, except in cases of safety emergencies, legal cooperation with police or other authorities, verifying the owner of lost items, or other legally justified situations.

14.15 Customers should ensure that their luggage is securely packed and suitable for normal vehicle transportation. Fragile items, precision equipment, musical instruments, artworks, glassware, liquids, food, or other special items that are easily damaged should be proactively informed to the company by the customer before booking and reasonable protective measures should be taken by the customer themselves.

14.16 For oversized, overweight, fragile, special, or high-value luggage not previously declared by the customer, if the vehicle cannot safely accommodate it, the company or driver may refuse to load it based on the vehicle's carrying capacity and safety requirements, request adjustment of the transportation method, or negotiate other reasonable solutions with the customer.

14.17 Customers may not request to place luggage in positions that obstruct the driver's view, block doors, safety exits, passenger seats, or interfere with the use of seat belts, or may affect safe driving.

14.18 If the actual number or size of luggage carried by the customer clearly exceeds the information declared at the time of booking, resulting in the originally scheduled vehicle being unable to safely load all passengers and luggage, the company may arrange a larger vehicle, add additional vehicles, or adjust the transportation plan based on the actual situation; any reasonable additional costs incurred may be borne by the customer after prior explanation or confirmation.

14.19 If the customer refuses reasonable adjustment plans and insists on loading passengers or luggage in a way that exceeds the vehicle's safe carrying capacity, the company and the driver have the right to refuse the relevant loading request.

14.20 When customers load or unload luggage themselves, they should pay attention to the safety of the vehicle, other passengers, and surrounding personnel. The driver may assist with the loading and unloading of regular luggage within a reasonable scope, but this does not constitute professional moving, relocation, cargo transportation, or valuables storage services unless otherwise explicitly agreed upon in the order.

14.21 Responsibility for damage caused by inherent defects in the luggage, improper packaging, reasonable wear during normal handling, pre-existing damage to the luggage, or the inherent characteristics of the items should be determined based on the actual cause and applicable law.

14.22 If a customer believes that their luggage has been damaged during the transportation service provided by our company, they should notify our company as soon as possible after discovering the damage, and provide order information, photos of the damage, and other reasonable and necessary materials to facilitate verification of the specific circumstances.

14.23 The company will not automatically assume full liability for the loss, damage, or reduction in value of items merely because they were once placed inside the vehicle. Specific liability will be determined based on the condition of item storage, the cause of loss, the degree of fault of both parties, and applicable Japanese law.

14.24 If loss or damage is caused by actions for which the company or driver is legally responsible, the company will handle the matter in accordance with applicable Japanese law and the actual scope of liability, and will not exclude legally non-excludable liabilities through this service terms.

14.25 The responsibility for flight rebooking, hotel expenses, transportation costs, document replacement fees, trip interruption, or other subsequent losses caused by lost items belonging to customers shall be determined based on the cause of the loss, foreseeability, causal relationship, whether the company has committed any actions for which it is legally liable, and applicable Japanese law.

14.26 After finding lost items, the company may request customers to provide their name, order number, item characteristics, or other reasonable information to verify the identity of the claimant and their right to the relevant item.

14.27 The company reserves the right to refuse to deliver lost items to individuals who cannot reasonably prove they are the owner of the item, the passenger on the order, or a legitimate claimant.

14.28 For lost items that remain unclaimed for a long period, the company may transfer them to the police or other relevant authorities in accordance with applicable Japanese laws and regulations on lost property handling.

14.29 For food, beverages, perishable items, items posing a hygiene risk, hazardous materials, or other items unsuitable for long-term storage, the company may take appropriate disposal measures based on the nature of the items, safety requirements, and applicable Japanese laws.

14.30 Customers may not bring into the vehicle any items that are prohibited by law, hazardous materials, explosives, flammable substances, toxic substances, illegal drugs, weapons, or other items that may endanger the driver, passengers, vehicle, or public safety.

14.31 If the driver reasonably suspects that an item may be a substance prohibited by law for transportation or poses a significant risk to transportation safety, the company or the driver has the right to refuse transportation and may contact the police or relevant authorities as required by law.

14.32 The provisions of this section regarding lost items, luggage damage, return fees, storage, and liability limitations are implemented only within the scope permitted by Japanese law, and do not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited by law.

Complaints, Refund Applications, and Dispute Resolution

15.1 If a customer believes that the service provided by the company has issues such as the driver not arriving, significant discrepancies between the vehicle and the confirmed content, significant errors in service time, failure to perform the service as agreed, duplicate charges, or other issues requiring investigation and handling, they should contact the company as soon as possible and explain the specific situation.

15.2 If an issue occurs during the service, the customer should contact the company immediately under reasonable circumstances so that the company has the opportunity to verify the situation and take reasonable remedial actions, including but not limited to contacting the driver, adjusting the vehicle, rearranging the pickup location, correcting order information, or providing other reasonable solutions.

15.3 If a customer discovers an issue during the service process but fails to notify the company in a reasonable manner before the service is fully completed, and instead raises a complaint only after the service is entirely completed, the company may still accept and investigate the complaint. However, when determining responsibility and remedial actions, the company may reasonably consider whether it had the opportunity to address the issue in a timely manner at the time.

15.4 When a customer submits a complaint, they should provide as much information as possible, including the order number, passenger name, service date, pickup time, pickup location, driver or vehicle information, time when the issue occurred, a description of the incident, and supporting materials such as photos, videos, chat records, payment records, or other reasonable evidence that can help verify the situation.

15.5 After receiving a complaint, the company will investigate based on order records, vehicle and driver records, GPS or dispatch data (if applicable), communication records, payment records, information provided by the customer, and other reasonably available information.

15.6 For complaints that require verification with drivers, dispatchers, payment institutions, partners, or other relevant personnel, the company may require a reasonable processing time. Customers should allow the company a reasonable amount of time to complete the necessary investigation.

15.7 A customer's complaint does not automatically entitle them to a full or partial refund. Whether a refund is issued and the amount of the refund shall be determined based on the actual service performance, the cause of the issue, the responsibilities of both parties, the order price, the services already provided, and applicable Japanese law.

15.8 If it is verified that the company has not provided all or part of the services that the customer has paid for and that the company is legally obligated to provide, the company will determine the refund, partial refund, re-provision of services, or other reasonable remedial measures based on the actual unperformed portion, the cause of responsibility, and applicable laws.

15.9 If the service has been completed normally in accordance with the order agreement, and a refund request is made solely due to the customer's personal subjective dissatisfaction, temporary change of plans, failure to use the entire booked time, early termination of the trip, failure to visit all planned attractions, or other reasons not attributable to our company, this does not automatically entitle the customer to a refund.

15.10 For day tours, hourly car rentals, or other services booked by time, if the customer decides to terminate the service early, the unused remaining time is generally not automatically refunded on a proportional basis; however, this does not apply if Japanese applicable law provides otherwise or if the company agrees in writing.

15.11 If the customer is late, fails to appear at the agreed location, cannot be contacted, provides an incorrect address, incorrect date, incorrect flight information, incorrect contact information, or if the service cannot be completed in whole or in part for any other customer-related reason, the fees will be handled in accordance with these service terms and the separately published 'Cancellation Policy' on this website.

15.12 Charges for customer-initiated cancellations, cancellations after the cancellation period, no-shows, free waiting time, flight changes, and related refund policies shall be governed by the 'Cancellation Policy' published separately on this website and applicable to the order.

15.13 If our company approves a refund, in principle, the refund will be returned to the original payment method; the time it takes for the refund to arrive is not solely controlled by our company due to processing procedures by the payment institution, issuing bank, international bank card network, or the customer's bank.

15.14 After our company completes the refund operation, the actual time it takes for the refund to be credited may vary depending on the credit card company, bank, payment institution, country or region, and the settlement currency.

15.15 If exchange rate fluctuations occur due to the payment system, credit card network, or bank processing, the amount in the customer's local currency received may differ from the converted amount at the time of the original payment. The responsibility for any exchange rate differences and fees incurred by third-party financial institutions shall be handled in accordance with applicable laws, payment institution rules, and the specific cause of liability.

15.16 If a customer believes there is an unauthorized deduction, duplicate deduction, or an error in the amount, they should first contact our company as soon as possible so that our company can verify the order and payment records and handle the matter promptly.

15.17 If customers initiate a chargeback or payment dispute through their credit card issuer, bank, or payment platform, it does not affect the company's right to submit to the relevant payment institution order confirmations, terms agreed by the customer, communication records, driver records, service completion records, and other legal evidence to explain the actual transaction circumstances.

15.18 The company shall not deprive customers of their legally entitled consumer rights due to their lawful exercise of credit card dispute resolution, consumer complaints, or other legitimate rights.

15.19 If a customer has already received a refund from this company, and simultaneously received a duplicate refund or compensation for the same transaction through a bank, credit card institution, payment platform, or other channels, the customer should cooperate to rectify the duplicate refund portion, but only to the extent permitted by applicable law.

15.20 Refund requests arising from customer-specific reasons, third-party reasons, weather, abnormal traffic, road closures, airline companies, railway companies, cruise line companies, attractions, or other external reasons shall be handled separately in accordance with these service terms, the 'Cancellation Policy,' the specific cause of the event, and applicable Japanese law.

15.21 Minor issues occurring during the service, provided they have been promptly and reasonably corrected without affecting the primary transportation purpose, do not automatically entitle to a full refund. Whether a partial refund or other remedial measures are required should be reasonably determined based on the severity of the issue and its actual impact on the service.

15.22 If a vehicle provided by our company needs to be replaced due to a breakdown, accident, or other reasons, and our company arranges an alternative vehicle that is legally and safely capable of completing the service within a reasonable time, whether this constitutes a basis for a refund shall be determined based on the condition of the alternative vehicle, the extent of the impact on the service, the terms of the order, and applicable laws.

15.23 If the customer purchases a specific vehicle class or explicitly specifies a vehicle model, and the actual alternative vehicle provided substantially reduces in class, capacity, or service standards, the company shall take reasonable remedial measures in accordance with the specific circumstances and applicable laws.

15.24 Whether the company is liable for hotel expenses, airfare, railway expenses, cruise expenses, attraction tickets, restaurant reservations, subsequent transportation, business losses, or other indirect losses claimed by the customer, and the scope of liability, shall be determined based on the cause of the loss, causality, foreseeability, the company's degree of fault, and applicable Japanese law.

15.25 The company shall not be liable for indirect, special, consequential, or losses beyond the scope of reasonable foreseeability; however, this shall not exclude or limit liability arising from the company's intentional acts, gross negligence, or other circumstances that are legally prohibited from exclusion or limitation.

15.26 If a dispute arises between the customer and the driver, customer service, or other staff, both parties should make every effort to maintain reasonable communication. The company has the right to retrieve and review legally preserved order records, communication records, vehicle operation data, and other information directly related to the dispute.

15.27 Customers may not request a refund or resolve disputes through threats, violence, insults, harassment, discrimination, intentional damage to the vehicle, forcing the driver to drive illegally, or any other means that endanger the safety of personnel or the vehicle. In the event of a serious safety risk, the company or the driver may legally suspend service or seek police assistance.

15.28 Our company also requires drivers and staff to treat customers in a reasonable and professional manner. If a customer believes that a driver or staff member has engaged in serious misconduct, they may submit a specific complaint to our company, which will investigate based on the evidence available.

15.29 For matters involving traffic accidents, personal injury, or significant property damage, contact the police, insurance companies, or other relevant authorities in a timely manner according to the nature of the incident, and handle them in accordance with applicable Japanese laws and insurance procedures.

15.30 If a complaint involves personal injury, safety incidents, or significant property damage, the customer should preserve relevant evidence within a reasonable and feasible scope and promptly notify the company to enable legal accident investigations and insurance processing.

15.31 When disputes arise between the customer and the company, both parties should first make reasonable efforts to resolve them through negotiation. If negotiation fails, either party may legally handle the dispute through consumer protection agencies, mediation, judicial procedures, or other legally available dispute resolution methods.

15.32 These terms of service and the contractual relationship arising from our company's services shall, in principle, be governed by Japanese law; however, if applicable mandatory consumer protection laws provide otherwise, those provisions shall prevail.

15.33 The jurisdiction of the court regarding disputes shall be determined in accordance with the applicable Japanese law. This clause does not exclude the consumer's statutory mandatory jurisdiction or other rights that cannot be excluded by contract under the law.

15.34 The company will not restrict customers' legally entitled rights merely because they file a complaint, refund request, consumer grievance, or seek legal redress.

15.35 Nothing in this section shall be interpreted as allowing the company to exclude or limit liability for intentional acts, gross negligence, or liabilities that cannot be excluded or limited under Japanese law.

15.36 If any part of this section is determined by a court of competent jurisdiction or relevant authority to be invalid, unlawful, or unenforceable, it shall not affect the continued applicability of the other legally valid provisions.

15.37 All provisions in this section regarding complaints, refunds, chargebacks, liability limitations, and dispute resolution shall be implemented only within the scope permitted by Japanese applicable law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited under the law.

Scope of Liability, Compensation for Damages and Limitation of Liability

16.1 The company will provide transportation and related services in accordance with the confirmed order content, applicable laws and regulations, and reasonable commercial standards, and will assume the corresponding responsibilities that should be borne by the company in accordance with the law.

16.2 Any exemption, limitation of liability, allocation of risk, or damage compensation provisions in these service terms shall be implemented only to the extent permitted by Japanese law, and shall not exclude or limit consumer rights or the company's legal obligations that cannot be excluded or limited by contract under applicable law.

16.3 The Company does not exclude or limit liability arising from the Company's intentional acts, gross negligence, or other liabilities that cannot be excluded or limited under mandatory Japanese law.

16.4 When a customer claims that the company is liable for damages, the company's liability should be determined based on applicable law and the specific facts, including the cause of the damage, the causal relationship, the degree of fault of both parties, whether the damage could have been reasonably foreseen, and whether the company has taken reasonable measures to prevent or reduce the loss.

16.5 The company shall only assume corresponding liability for actual losses that have a direct and reasonable causal relationship with actions for which the company is legally responsible.

16.6 Within the limits allowed by law, the company shall not be liable for losses that are not directly causally related to the company's services.

16.7 Except in cases where the Company's intentional act or gross negligence causes the loss, the Company shall not be liable for indirect loss, consequential loss, special loss, derivative loss, or purely economic loss that it is not legally required to bear.

16.8 The losses referred to in the preceding paragraph include, but are not limited to, hotel expenses, flight or ticket change fees, cruise fees, attraction tickets, restaurant reservations, meeting arrangements, business opportunities, operating profits, anticipated profits, subsequent transportation costs, and other consequential losses, except as required by applicable law for the company to bear.

16.9 When customers travel to airports, stations, ports, cruises, performances, conferences, weddings, exams, scheduled events, or other places with strict time requirements, they should reserve a reasonable and sufficient amount of time for transportation on their own.

16.10 If the departure time chosen by the customer is clearly insufficient to accommodate normal foreseeable traffic, parking, check-in, security screening, immigration, customs, or other necessary procedures, the company may advise the customer of the relevant risks.

16.11 If the customer insists on selecting the corresponding pickup time after being fully informed of the time-related risks, any risk of missing a flight, train, ship, or other subsequent arrangements resulting from that time selection shall be borne by the customer to the extent permitted by applicable law.

16.12 The estimated driving time, estimated arrival time, route recommendations, and time suggestions provided by our company are based on information that was reasonably available at the time, and are for reference purposes only. They do not constitute a guarantee that arrival will occur at an absolute time under any road, weather, or external conditions.

16.13 Delays caused by normal traffic conditions, abnormal traffic congestion, traffic accidents, road construction, road closures, government or police traffic control, adverse weather, natural disasters, or other external factors beyond the reasonable control of the company shall be handled in accordance with the provisions of these service terms regarding traffic and force majeure.

16.14 The company is responsible for taking reasonable measures to minimize the impact on customers caused by unexpected incidents, but cannot guarantee the elimination of all delays, itinerary changes, or other consequences caused by external events.

16.15 If the driver or vehicle is seriously delayed due to reasons that the company can reasonably control, the company shall take reasonable remedial measures in accordance with the actual impact, including rescheduling, substituting vehicles, extending the service, adjusting fees, or other appropriate measures.

16.16 If this company has already timely provided a legal, safe, and reasonably equivalent alternative vehicle, alternative driver, or other alternative method of performance, such alternative measures should be considered an important factor in determining the scope of loss and liability.

16.17 If the customer unreasonably refuses any reasonable alternative options provided by the company that meet the main service standards of the order and can safely complete the transportation service, resulting in expanded losses, the expanded portion shall be handled in accordance with applicable laws and the degree of responsibility of both parties.

16.18 When customers become aware that a loss may occur or that the loss is expanding, they should take appropriate measures within a reasonable scope to minimize the loss, including promptly contacting the company, adjusting subsequent arrangements, or taking other reasonable measures.

16.19 If the customer intentionally or obviously unreasonably allows the loss to expand when they have a reasonable opportunity to reduce the loss, whether the company is liable for the expanded portion shall be determined in accordance with applicable Japanese law.

16.20 The company shall not be held responsible for losses directly caused by the customer, accompanying persons, or third parties that should not otherwise be borne by the company.

16.21 Delays, additional costs, or failure to complete services caused by the customer providing incorrect dates, times, locations, flight numbers, contact information, number of passengers, luggage details, or other important order information shall be handled in accordance with the customer's responsibility and applicable laws, provided that such delays or failures are not caused by the company's intentional or grossly negligent actions.

16.22 If changes in the customer's itinerary, delays, extended stays, additional attractions, additional stops, changes in destination, or other customer-initiated requests result in the inability to complete subsequent itineraries or incur additional costs, the corresponding responsibilities shall be handled in accordance with these service terms and the actual circumstances of the order.

16.23 Losses caused by cancellation, delay, refusal of service, closure, or other actions by third-party airlines, railway companies, cruise companies, hotels, attractions, restaurants, travel agencies, event organizers, or other independent third parties shall not be liable beyond the scope of Japanese law.

16.24 If a third-party service is sold, arranged, or legally required to be responsible by the company as a clear component of an order, the company's legal liability shall not be waived merely because the actual performer is a third party.

16.25 Loss or damage to customers' personal belongings, luggage, valuables, passports, cash, bank cards, electronic devices, or other items shall be handled in accordance with the provisions of these service terms regarding lost items and luggage, as well as applicable Japanese law.

16.26 The company is not automatically liable for the full loss of high-value items left unattended in a vehicle by the customer. Specific liability shall be determined based on the condition of item storage, cause of loss, fault of both parties, and applicable law.

16.27 If vehicle contamination, vehicle damage, equipment damage, or other direct losses are caused intentionally or due to negligence by the customer or accompanying personnel, the company may, within the limits allowed by law, require the responsible party to bear the actual, reasonable, and provable costs of cleaning, repairs, and related losses.

16.28 If vehicle damage causes the actual suspension of vehicle operations, the company must be able to provide reasonable grounds when claiming suspension losses, and the scope of claimable losses shall be determined in accordance with applicable laws.

16.29 Customers may not automatically be entitled to full compensation or a full refund for minor service differences that do not affect the primary purpose of transportation. Whether remediation, partial refund, or compensation is required should be reasonably determined based on the actual impact and applicable laws.

16.30 Differences in vehicle color, interior details, vehicle year, non-core equipment, driver personal style, or other differences not explicitly guaranteed in the order and that do not affect the main transportation service shall not, in principle, constitute a major breach of contract.

16.31 For vehicle models, service content, language services, or other core conditions that are explicitly identified as essential components of the customer's purchasing decision and are guaranteed in writing by the company, if there is a substantial non-compliance, reasonable remedies shall be provided in accordance with the actual impact and applicable laws.

16.32 The company shall bear corresponding liability for actions taken by drivers during the execution of orders, which are legally required to be borne by the company under applicable Japanese law.

16.33 If the customer suffers personal injury or significant property damage, they should notify the company as soon as possible and, if necessary, contact the police, medical institutions, or insurance companies to facilitate timely investigation and handling.

16.34 When a customer claims personal injury, property damage, or other significant compensation, they should provide information within a reasonable scope that helps verify liability and loss, including accident records, medical documents, payment receipts, photos, police records, or other relevant information.

16.35 Our company may legally handle relevant accidents and compensation matters through its commercial insurance, vehicle insurance, or other applicable insurance systems.

16.36 The investigation, liability determination, claims review, and payment procedures by insurance companies are subject to the relevant insurance contracts and Japanese law. The company cannot guarantee that insurance institutions will pay the amount claimed by the customer in any circumstances.

16.37 If the customer receives compensation or a refund for the same loss from a third party, insurance company, credit card company, or other channel, they should avoid receiving compensation exceeding the actual loss in accordance with applicable laws.

16.38 Our company will not refuse to assume responsibilities that are explicitly mandated by Japanese law, based on liability limitation clauses.

16.39 If any limitation of liability in these service terms is deemed partially invalid or exceeds the scope permitted by law by a court of competent jurisdiction or relevant authority, such portion shall be adjusted only to the extent necessary, without affecting the continued applicability of other lawful and valid terms.

16.40 The purpose of this section is to reasonably allocate risks that may occur during the service process within the scope permitted by law, rather than to fully exempt the company's liability.

16.41 All liability limitations, disclaimers, damage compensation, and risk assumption provisions in this section shall be implemented only within the scope permitted by Japanese applicable law, and shall not exclude or limit consumer rights or the company's legal responsibilities that cannot be excluded or limited by law.

Applicable Law, Effect of Terms and Other Provisions

17.1 The terms of this service, as well as the contractual relationship between the customer and our company arising from booking, payment, transportation services, and related services, shall be governed by and construed in accordance with Japanese law in principle. However, if other laws are mandatorily applicable by law, such laws shall prevail.

17.2 Nothing in these service terms shall be construed as excluding, limiting, or waiving consumer rights, statutory rights, or remedies that cannot be excluded or limited by contract under applicable Japanese law.

17.3 If any term or part of these service terms is determined by a court, administrative authority, or other competent authority to be invalid, unlawful, or unenforceable, such determination shall, in principle, affect only the relevant term or part, and shall not affect the validity of the other lawful and effective terms of these service terms.

17.4 For clauses deemed partially invalid, unlawful, or unenforceable, they shall be interpreted or applied in the manner closest to their original legitimate purpose to the maximum extent permitted under Japanese law.

17.5 If any provision of these service terms conflicts with applicable mandatory Japanese laws, the applicable mandatory law shall prevail, and the remaining non-conflicting provisions shall remain in full force and effect.

17.6 These service terms should be understood and applied together with the customer's specific order, quotation, booking confirmation, service conditions clearly stated on the product page, and the 'Cancellation Policy' and 'Privacy Policy' separately published on this website.

17.7 The 《Cancellation Policy》 mainly stipulates specific rules regarding order cancellation, changes, refunds, free waiting time, no-shows, and other matters related to cancellation or failure to accept the service; relevant matters shall be handled in accordance with the applicable 《Cancellation Policy》 for the order.

17.8 The 'Privacy Policy' mainly stipulates the collection, use, storage, sharing, security management, and other matters related to the processing of customer personal information; matters involving the processing of personal information are handled in accordance with the website's 'Privacy Policy' and applicable laws.

17.9 If specific orders, written quotations, or booking confirmations explicitly stipulate special conditions for a service that differ from the general terms of service, such specific and explicit special stipulations shall, within the limits permitted by Japanese applicable law, generally prevail over the relevant order.

17.10 Any verbal explanations, driver's personal statements, informal chats, or other content not confirmed by the company shall not automatically constitute a modification to the order terms. Changes regarding price, date, time, vehicle type, route, service duration, or other important order terms shall be based on written or electronic records that the company can reasonably confirm.

17.11 Emails, website order records, customer account records, WhatsApp or other instant messaging records, electronic payment records, booking confirmation information, and other information that can be legally stored as electronic records between the company and the customer may be used as evidence to confirm the content of communications and transactions between both parties within the scope permitted by applicable laws.

17.12 When customers place orders, complete payments, check the agreement of relevant terms, or confirm their bookings through other legally valid electronic methods on our company's website, the legal effect shall be determined according to Japanese applicable law.

17.13 When a customer representative books a trip on behalf of another passenger, they should ensure that the accompanying passenger is informed of important rules directly related to their ride, safety, and service usage. Customers may not act on behalf of third parties for matters that require personal consent by law.

17.14 The failure of the company to immediately exercise any right provided under these service terms in a specific instance shall not be construed as a permanent waiver of that right.

17.15 If the company provides a customer with a refund, fee waiver, extended waiting time, free upgrade, order modification, or other goodwill treatment for a specific situation, this does not automatically obligate the company to provide the same treatment for future orders, nor does it automatically constitute a permanent waiver of related contractual rights.

17.16 The customer's failure to immediately assert their legally entitled rights at a certain point in time does not automatically constitute the customer's waiver of consumer rights that cannot be excluded or limited by contract under the law.

17.17 The titles, chapter names, and numbers in these service terms are primarily for the convenience of reading and retrieval. Specific rights and obligations should be understood in conjunction with the relevant provisions of these terms and applicable laws.

17.18 The terms 'including' and 'including but not limited to' used in these service terms indicate that the items listed thereafter are generally examples and should not be construed as excluding any reasonable related matters merely because they are not explicitly listed.

17.19 The terms 'reasonable', 'reasonable scope', 'actual circumstances', 'foreseeable', 'significant', 'necessary', and similar expressions in these service terms should be judged based on specific orders, objective conditions at the time, industry standards, the actions of both parties, and applicable Japanese law, and should not be interpreted as granting any party unlimited unilateral decision-making power.

17.20 If this website provides terms of service in Chinese, English, Japanese, or other languages, the company will make reasonable efforts to maintain consistency of content across different language versions.

17.21 When ambiguities or inconsistencies arise between different language versions due to automatic translation, manual translation, or differences in language expression, translation differences shall not be used to exclude consumers' legally entitled rights; specific interpretations should be determined by combining the content actually confirmed by the customer, transaction circumstances, and applicable Japanese law.

17.22 The company may modify or update these service terms due to changes in laws and regulations, regulatory requirements, adjustments to service content, changes in payment methods, changes in business models, safety requirements, or other reasonable commercial reasons.

17.23 When the company modifies its service terms, it shall publish the updated content in a reasonable manner in accordance with applicable Japanese law, and indicate the update date or effective date where applicable.

17.24 Whether the amended terms of service apply to an already established and confirmed order shall be determined based on the terms effective at the time of the customer's booking, the amendments, whether the customer was legally notified, and applicable Japanese law. The company may not retroactively amend the terms to improperly deprive the customer of rights already legally acquired.

17.25 Orders submitted by customers after the terms and conditions have been legally updated and become effective shall, in principle, be subject to the service terms and related policies in effect at the time the order was established.

17.26 If the website is temporarily inaccessible due to system maintenance, server failures, network interruptions, third-party payment system failures, or other technical reasons, these terms of service and already legally established orders shall, in principle, not become invalid solely for this reason.

17.27 The images, vehicle photos, route diagrams, maps, routes, estimated times, and other display content on our company's website should be understood in conjunction with the specific product pages and order confirmation content. Except for content explicitly marked as guaranteed, explanatory or illustrative content should not be interpreted as an absolute guarantee applicable to all orders.

17.28 Customers may not use our services to engage in activities that violate Japanese law, nor may they request our company, drivers, staff, or partners to commit illegal acts.

17.29 If a customer's request violates laws, administrative orders, traffic regulations, vehicle safety regulations, or may pose a real and significant safety risk to drivers, passengers, vehicles, or the public, the company has the right, within the limits allowed by law, to refuse the request, adjust the service, or stop the related behavior.

17.30 These terms and conditions do not establish any employment, partnership, agency, joint venture, or other legal relationship between the company and the customer, other than the transportation and related service contracts.

17.31 Without the prior consent of the company, the customer shall not make commitments, enter into contracts, or indicate that they have the authority to represent the company in the name of the company to third parties.

17.32 When our company uses legally licensed cooperative vehicles, cooperative transportation operators, payment institutions, technology service providers, or other third parties to assist in performing relevant business operations, the responsibilities of all parties shall be determined based on the actual contractual relationships, specific actions, and applicable Japanese law. Our company may not exempt itself from legally required responsibilities by citing the use of third parties.

17.33 For matters not explicitly specified in these service terms, they shall first be handled according to the specific agreements in the customer's order, the relevant policies of this website, the valid confirmations legally formed by both parties, and the applicable Japanese laws.

17.34 If any dispute arises between the customer and the company regarding these service terms, orders, or services, both parties should first make reasonable efforts to resolve the dispute through communication and negotiation.

17.35 If disputes cannot be resolved through negotiation, customers and the company may legally seek dispute resolution channels such as consumer protection agencies, mediation agencies, courts, or other legally available means.

17.36 Any judicial disputes arising from these service terms or the services provided by the company shall be governed by and subject to the laws of Japan and the jurisdiction of the courts determined under Japanese law. These service terms shall not exclude consumers' mandatory jurisdiction, consumer protection, or other procedural rights that cannot be excluded by law.

17.37 The company shall not exclude liability for damages arising from intentional or gross negligence under applicable law through these service terms, nor shall it exclude, limit, or mitigate other liabilities that Japanese law prohibits from being excluded, limited, or mitigated by contract.

17.38 If any provision in these service terms regarding limitation of liability, exemption, cost bearing, compensation, jurisdiction, or other provisions exceeds the scope permitted by Japanese applicable law, such provision shall apply only to the maximum extent permitted by law, and the excess shall not apply.

17.39 These service terms, the 'Cancellation Policy,' the 'Privacy Policy,' and the confirmation information applicable to specific orders collectively constitute important contractual and policy documents for customers using our company's related services. Customers should read them before submitting a booking and making a payment.

17.40 Completion of a booking or legally expressed consent by the customer does not mean the customer is waiving any consumer rights that cannot be waived by law; the company will not gain any additional rights of exemption that are not legally granted to the company as a result of the customer using this website or service.

17.41 The company reserves the right to interpret, enforce, and update these service terms within the limits allowed by Japanese applicable law, but this right shall not be interpreted as allowing the company to unilaterally make interpretations that violate the law, are unfair, or unreasonably harm the legitimate rights and interests of consumers.

17.42 These service terms apply to relevant new orders from the effective date indicated on this website and remain in effect until legally modified, replaced, or terminated.

17.43 The provisions of this chapter and these service terms are governed by the applicable Japanese law. Notwithstanding any other provisions in these service terms, they shall not exclude or limit consumer rights that cannot be excluded or limited under Japanese law, the company's legal liability arising from intentional or gross negligence, or other legal liabilities that cannot be waived, limited, or reduced by contract.